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Product Manager (Mandarin Speaking)

Join a dynamic and growing tech company based in New York, specialising in innovative restaurant management systems. Their platform provides cutting-edge solutions for dine-in, take-out, delivery, and café operations. As a SaaS provider, they offer a comprehensive suite of tools that cover everything from supply chain management to internal operations and customer engagement. With over 250 employees across 6 global offices, they are on a mission to redefine the dining experience through technology, making restaurants smarter and more efficient.

They foster a fun, energetic, and entrepreneurial culture where your ideas can flourish. If you're passionate about food, technology, and creating meaningful products, this is the place for you. Join them in building smarter solutions for restaurants around the world!

What You'll Do:
As a Product Manager, you will play a pivotal role in driving the success of their product offerings. You will lead the strategy, road map, and feature development by analysing market trends and customer needs. Your work will directly influence how their products evolve to meet customer demands and stay ahead of the competition.

• Lead the planning, prioritization, and delivery of product features, ensuring alignment with business objectives and customer needs.
• Oversee the entire product lifecycle, from research and competitive analysis to budgeting, scope definition, roadmap development, and launch.
• Collaborate with leadership and cross-functional teams to define the product strategy, resolve issues, and implement product performance evaluation plans.
• Develop a deep understanding of customer needs by engaging directly with customers and training them on product features.
• Manage multiple projects simultaneously, ensuring deadlines are met while tracking progress and maintaining up-to-date documentation.
• Directly oversee the project teams, including engineers and designers, to ensure resources are allocated effectively for project success.
• Work alongside teams in Data Science, Marketing, Finance, Operations, and Service to improve processes and deliver projects.
• Communicate with external vendors, customers, and partners to gather feedback and refine the product for an exceptional user experience.
• Continuously analyze business requirements, competitor products, and market trends to keep the product competitive and relevant.
• Take on additional responsibilities as assigned, contributing to broader team goals.

Who They Are Looking For:

• 3+ years of experience as a Product Manager in SaaS or business management software.
• A Master's degree in Computer Science, Business, Information Systems, or a related field-or equivalent experience.
• Experience with prototype exploration or complete design processes for software or web products.
• Familiarity with project management tools such as ProofHub, Basecamp, Trello, Asana, etc.
• Strong written, presentation, and communication skills in English and Mandarin
• Proven ability to manage multiple projects with competing priorities and meet tight deadlines.
• Exceptional organizational and prioritization skills.
• Critical thinking ability with an agile learning mindset.

Bonus Points:

• Experience in the restaurant or hospitality industry is a plus.

What They Offer:

• Flexible working hours and remote work options
• A collaborative, inclusive startup culture
• Opportunities for career growth and advancement
• Comprehensive benefits package, including health insurance, FSA, PTO, 401(k), etc.
• A mentor program to support your professional development
• Competitive salary package

Salesforce CRM Project Manager

Bern

Unser Kunde, ein Schweizer KMU mit Sitz in Bern, sucht eine/n erfahrene/n Salesforce CRM Project Manager. Als Teil eines dynamischen Unternehmens werden Sie die Verantwortung für die Implementierung und Optimierung des Salesforce-CRM-Systems übernehmen.

Ihre Hauptaufgaben umfassen die Implementierung von Salesforce, Stakeholdermanagement, Wartung nach der Implementierung sowie die kontinuierliche Verbesserung der CRM-Prozesse. Darüber hinaus werden Sie eng mit externen Integrationspartnern zusammenarbeiten.

Der/die ideale Kandidat/in verfügt über umfangreiche Erfahrung in der Implementierung und Verwaltung von Salesforce-CRM-Systemen, sowie über Kenntnisse in der Integration von Salesforce und SAP. Eine nachgewiesene Erfolgsbilanz in der Zusammenarbeit mit externen Integrationspartnern ist ebenfalls erforderlich. Für diese Stelle muss der/die Bewerber/in fliessend Deutsch und Englisch sprechen.

Wenn Sie bereit sind, sich eine neue und spannenden Herausforderung anzunehmen und Teil eines engagierten Teams zu werden, senden Sie uns bitte Ihren Lebenslauf.

You'll collaborate with customers and internal teams to deliver and implement Salesforce projects. As part of a broader project team, you'll work with stakeholders to ensure successful outcomes. Strong communication, problem-solving, troubleshooting, and time management skills are essential for success in this dynamic role.



Job Requirements:

• Project Delivery: You'll manage the delivery of Salesforce projects, collaborating with both internal teams (Solution Engineers, Developers) and customers to ensure successful outcomes.
• Solution Design & Documentation: While you'll receive support from Solution Engineers, you'll also work on designing solutions and preparing thorough project documentation, including "development-ready" requirements, training materials, and technical handover docs.
• Customer Interaction: Strong communication is crucial as you'll gather customer requirements, lead small sessions, and ensure clarity throughout the project lifecycle.
• Project Management Framework: While guided by a project management team, you will need to manage your tasks, track progress (time logging), and ensure smooth project execution.
• Ongoing Learning: You'll continue developing your Salesforce expertise through training resources like Trailhead and Partner Learning Camp to stay current with Salesforce products and services.
  
  

Expectation:

• Problem Solver: You're naturally inclined to identify business challenges and find effective technology solutions, particularly using Salesforce.
• A bachelor's degree or equivalent higher qualification is preferred.
• Alternatively, 5+ years of relevant experience can substitute for formal qualifications.
• Salesforce experience is crucial, particularly in Salesforce Service Cloud and Salesforce Sales Cloud.
  
  

What you will get in return

• Join a young and dynamic company looking to create a positive impact on their people and customers
• Truly flexible working and a supportive environment to learn, grow and challenge yourself
• Exposure to project variety which drives learning and development

I'm currently collaborating with a client in the nonprofit sector who is undergoing an exciting transformation by implementing Service Cloud into their platform. They are seeking a skilled Salesforce Project Manager to support this greenfield project, guiding it from initial requirements gathering to system rollout.

As the Salesforce Project Manager, you will act as the bridge between the team and stakeholders, working closely with various parties to understand and translate their technical needs into effective solutions. Your role will be crucial in overseeing the project from start to finish, while supporting with functional and technical documentation.



Key Responsibilities:

• Delivery of a variety of projects in the Salesforce space
• Technical and functional documentation
• Strong ability managing projects delivery within commercial and contractual obligations
• Proficient with Service Cloud
• Obtain Multiple Salesforce certifications (Highly desirable)

If this role isn't quite the right fit, but you're a Salesforce professional seeking your next contract opportunity, I'd still be keen to connect. Feel free to reach out to me at H.dice@masonfrank.com.

Job Role: Solutions Architect!

Salary: £80,000 - £90,000

Work Model: Hybrid (Must be UK-Based)

Mason Frank have partnered with a renowned business driving innovation in the digital services space, working with enterprise-level clients to revolutionise CRM, marketing, business intelligence, and cloud solutions. Be a part of their dynamic team leading the charge in transforming customer relationships and empowering the next generation of businesses to unlock new opportunities.

Your Role:
As a Salesforce Solutions Architect, you'll take the lead in shaping cutting-edge Salesforce solutions, guiding both technical and functional teams with best-practice frameworks. You'll work closely with C-suite stakeholders, ensuring seamless implementation and innovative architecture that drives business growth.

Key Responsibilities:

• Design and architect Salesforce solutions, guiding delivery from concept to completion.
• Build trusted relationships with clients and partners, establishing effective workflows and ensuring best practices.
• Steer project and delivery plans, and occasionally support sales in crafting architectural visions for new projects.
• Drive innovation by recommending platform solutions and managing technical challenges.

What You Bring:

• Expertise as a Salesforce Architect on enterprise-level projects, particularly within Energy & Utilities.
• Strong knowledge of Salesforce products like Sales Cloud, Service Cloud, CPQ, Field Service Lightning, and more.
• Ability to lead complex multi-platform projects with ISV partner solutions.
• A deep understanding of Salesforce governor limits, identity management, and cyber security regulations.
• Experience with architectural governance, data migration, and integration best practices.
• Exceptional communication and presentation skills, with some pre-sales experience being a plus.

What You Bring:

• Expertise as a Salesforce Architect on enterprise-level projects, particularly within Energy & Utilities.
• Strong knowledge of Salesforce products like Sales Cloud, Service Cloud, CPQ, Field Service Lightning, and more.
• Ability to lead complex multi-platform projects with ISV partner solutions.
• A deep understanding of Salesforce governor limits, identity management, and cyber security regulations.
• Experience with architectural governance, data migration, and integration best practices.
• Exceptional communication and presentation skills, with some pre-sales experience being a plus.

Hybrid Working Environment:
Balance between office, client sites, and home. You'll have the flexibility to work where it makes the most sense for you, your role, and our clients.

Diversity and Inclusion:
We celebrate diversity and champion an inclusive work environment where everyone can bring their full selves to work.

Ready to Take the Lead? Let's transform the future of customer engagement together!

l.camilleri@masonfrank.com

Senior Revenue Systems Manager



Job Description

Fast growing SaaS Organisation are looking to add a senior revenue systems manager to their business. With 6 figure investment this role is vital for their continued growth.


Role & Responsibilities

• Manage and develop an existing team of subject matter experts in Salesforce and various productivity tools.
• Oversee complex integrations across all revenue systems and leverage strong sales operations skills
• Oversee the strategy for the current tech stack.

Skills & Qualifications

• Experience managing salesforce staff
• Experience with core revenue stack technologies (Cognsim, Linkedin Sales Navigator, Outreach, Salesforce)
• Project manageemtn experience with business process

Benefits

• Life Assurance
• Provate Medical Cover
• Stock Options
• Enhanced Parental Leave
• Travel Discounts

Job Title: Salesforce Product Manager

Salary: up to £60,000

Work Model: Remote (UK)

Mason Frank is proud to collaborate with a well-established lettings company seeking a Salesforce Product Manager to guide their CRM improvements and help refine customer and operational processes. This role offers the chance to shape meaningful changes in a collaborative environment focused on efficiency and excellent service.



Key Responsibilities

• Define and manage the product vision, roadmap, and lifecycle of the platform to align with the needs of the business and overall company goals.
• Identify opportunities to streamline processes through automation, enhancing productivity and ensuring the platform supports effective operations.
• Collaborate with Operations, IT, Customer Service, and Marketing teams to develop and refine system requirements, prioritise improvements, and align the platform with core business objectives.
• Design user-centric workflows and interfaces that simplify processes, boost engagement, and drive adoption of Salesforce features.
• Analyse platform performance, user behaviour and process efficiencies, using insights to guide product decisions and improve service delivery.
• Mentor and support team members involved in Salesforce development and usage, fostering an inclusive and results-oriented culture.

Qualifications & Experience

• Strong understanding of the Lettings industry, including processes and relevant regulatory considerations.
• Experience with Salesforce, ideally in Sales, Service, or Marketing Clouds within the property or lettings sector.
• Proven success in managing CRM systems in a product or project management capacity, with experience in Agile methodologies.
• Exceptional analytical and problem-solving skills, with a demonstrated ability to tackle complex issues and develop strategic solutions.
• Excellent communication skills and the ability to work effectively across teams to drive project success and build strong relationships with stakeholders.

Salesforce Development Lead

Location- London/Remote (2 days a week in London office) , Start date- ASAP

Contract Type- Permanent, Hours- Full Time, Salary - £80,000-£100,000 + Benefits

A company in the Research sector is looking to expand its in house salesforce team. You would be part of some exciting projects. For this role you would oversee the in house salesforce centre of excellence and the relationship with the salesforce consulting business as well as being hands on with development.

The Successful applicant will be offered a highly competitive salary, in addition to various benefits.

Key responsibilities

• 
  
  Building strong working relationships with internal team members, external stakeholders, and departmental colleagues
• 
  
  Manage the small salesforce team
• 
  
  Manage the relationship with external salesforce partner
• 
  
  Lead the design of the target Salesforce architecture.
• 
  
  Perform initial Salesforce project engagement and requirements scoping while being hands on with salesforce development

Requirements

• Experience leading a Salesforce team.
• Experience of mentoring, technical discussions and setting direction.
• Excellent collaboration and communication skills with a delivery focussed mindset.
• Experience with multiple Salesforce technologies: ideally with Sales Cloud, CPQ and Marketing Cloud.
• Salesforce development experience

If you are interested in this role, please send all enquiries to: j.mist1@masonfrank.com





Mason Frank International is a leading supplier of Salesforce.com consultants on both a permanent and contract basis throughout Europe. We endeavour to bring our candidates a number of opportunities across a variety of sectors and industries, relevant to what you are looking for. If this is not the opportunity for you then please still get in contact as we are currently recruiting for a number of positions both Functional and Technical.



Mason Frank International Ltd is acting as an Employment Agency in relation to this vacancy. Please visit our website for more opportunities

Salesforce Development Lead

Location- London/Remote (2 days a week in London office) , Start date- ASAP

Contract Type- Permanent, Hours- Full Time, Salary - £80,000-£100,000 + Benefits

A company in the Research sector is looking to expand its in house salesforce team. You would be part of some exciting projects. For this role you would oversee the in house salesforce centre of excellence and the relationship with the salesforce consulting business as well as being hands on with development.

The Successful applicant will be offered a highly competitive salary, in addition to various benefits.

Key responsibilities

• 
  
  Building strong working relationships with internal team members, external stakeholders, and departmental colleagues
• 
  
  Manage the small salesforce team
• 
  
  Manage the relationship with external salesforce partner
• 
  
  Lead the design of the target Salesforce architecture.
• 
  
  Perform initial Salesforce project engagement and requirements scoping while being hands on with salesforce development

Requirements

• Experience leading a Salesforce team.
• Experience of mentoring, technical discussions and setting direction.
• Excellent collaboration and communication skills with a delivery focussed mindset.
• Experience with multiple Salesforce technologies: ideally with Sales Cloud, CPQ and Marketing Cloud.
• Salesforce development experience

If you are interested in this role, please send all enquiries to: j.mist1@masonfrank.com





Mason Frank International is a leading supplier of Salesforce.com consultants on both a permanent and contract basis throughout Europe. We endeavour to bring our candidates a number of opportunities across a variety of sectors and industries, relevant to what you are looking for. If this is not the opportunity for you then please still get in contact as we are currently recruiting for a number of positions both Functional and Technical.



Mason Frank International Ltd is acting as an Employment Agency in relation to this vacancy. Please visit our website for more opportunities