
Experience as a Salesforce Business Analyst, with a strong focus on Sales Cloud, Marketing Cloud and Service Cloud
Excellent skills in eliciting, documenting, and validating business requirements with stakeholders
Ability to think strategically and identify opportunities for automation, optimization, and digital transformation using Salesforce
Experience managing multiple projects and working in a fast-paced, deadline-driven environment
Responsibilities
In this role, you will be responsible for guiding businesses in leveraging Salesforce to improve their processes and operational efficiency
You will collaborate closely with stakeholders to gather and document requirements, analyze business challenges, and translate these into data-driven Salesforce solutions
The role demands expertise in process analysis, requirement gathering, and Salesforce solution design/configuration, with an emphasis on achieving measurable business improvements
Proven track record of managing project-based work and business improvement initiatives, using Salesforce as a tool for driving process transformation
Lead efforts to analyze existing business processes, identify inefficiencies, and recommend improvements by leveraging Salesforce
Lead the design of Salesforce workflows, reports, dashboards, page layouts, custom objects, and automation tools like Flow and Process Builder