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Are you passionate about growing your career while making an impact within a dynamic team? Join a fast-growing organization where you'll have the opportunity to drive the adoption of key Salesforce features, optimize platform performance, and contribute to business transformation.

We are looking for a Lead Salesforce Administrator to take ownership of key features within the Salesforce environment and play a vital role in the adoption and optimization of the platform. This role is critical to ensuring that the system is effectively meeting business needs and delivering value to internal teams across the organization.

Key Responsibilities:

• Feature Ownership & Adoption: Take the lead in managing and driving the adoption of Salesforce features in alignment with business goals. Collaborate with business stakeholders to identify and implement solutions that improve system utilization.
• User Engagement: Provide hands-on support to business users, ensuring their needs are addressed through effective case management, user support, and troubleshooting. Conduct training and onboarding sessions to promote feature adoption.
• Salesforce Configuration: Manage and configure Salesforce features such as Page Layouts, Lightning Pages, Profiles, Permission Sets, Reports, Dashboards, Custom Objects, and more to meet business requirements.
• Stakeholder Collaboration: Capture and document business requirements from working sessions with stakeholders, and transform them into actionable user stories. Maintain clear, complete, and up-to-date documentation.
• Platform Optimization: Identify opportunities for platform improvements and ensure the Salesforce instance is optimized for business needs. Research and stay up-to-date with new Salesforce features and releases.
• Data Management & Compliance: Oversee data quality, user permissions, and compliance activities. Support bulk data updates and maintain data integrity.
• Testing & Quality Assurance: Conduct QA testing for new features and system updates. Ensure that new releases are stable and meet business requirements before full deployment.

Additional Responsibilities:

• Manage case queues to meet service level agreements (SLAs).
• Support user troubleshooting and access management.
• Create user-facing documentation and training materials for both business users and admins
• Coordinate and distribute release notes and feature updates.
• Maintain configuration workbooks and track project progress in real-time.

Required Experience & Qualifications:

• Salesforce Certifications: Salesforce Certified Platform App Builder and Administrator (or equivalent).
• Experience: Strong hands-on experience with Salesforce Sales Cloud, including configuration, automation, and custom feature development. Experience with Salesforce Flow, Data Loader, and Excel is required.
• Technical Skills: Experience with tools such as JIRA, DevOps, and Salesforce Analytics. Familiarity with Apex, SOQL, Lightning Web Components, and related Salesforce optimization tools is a plus.
• Project Lifecycle Experience: Ability to support and manage projects from inception to delivery, ensuring successful post-launch adoption and user satisfaction.
• Communication Skills: Strong written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.

Mason Frank International is a global leader for Salesforce.com recruitment, specializing solely in connecting Salesforce professionals with opportunities

Job Role: Senior Salesforce Administrator

Salary: £55,000

Work Model: Remote (UK Based)

Are you a Salesforce guru with a passion for leading transformative projects? Our client is on the hunt for a Senior Salesforce Administrator to spearhead their Salesforce strategy and operations. You'll be the linchpin in their Systems Development team, driving innovation and excellence across our Salesforce ecosystem.

What's in it for you?

• Leadership Impact: Lead and manage cutting-edge Salesforce projects, from new feature implementations to system integrations.
• Mentorship Opportunities: Coach and mentor the next generation of Salesforce experts, sharing your knowledge and fostering growth.
• Stakeholder Collaboration: Work closely with stakeholders at all levels to translate business needs into powerful Salesforce solutions.
• Tech Mastery: Stay ahead of the curve by managing system upgrades, monitoring platform health, and ensuring top-notch data integrity and security.

What We're Looking For:

• Salesforce Savvy: 3-4 years of hands-on experience with Salesforce (Sales Cloud, Service Cloud, Marketing Cloud).
• Certification Ready: Salesforce Certified Administrator (Advanced certification? Even better!).
• CPQ Experience: Hands-on with Salesforce CPQ, Vlocity, or Communications Cloud? We want you.
• Analytical Mind: Strong problem-solving skills with a knack for change management and process improvement.
• Agile Practitioner: Experienced in Scrum and Agile methodologies.
• Dynamic Communicator: Able to bridge the gap between technical and business language with ease.

In this role, you won't just maintain systems-you'll enhance them. You won't just lead-you'll inspire. If you're ready to take on a pivotal role where your expertise will directly influence our success, apply now and help us shape the future of our Salesforce journey.

Apply today and take your Salesforce career to the next level!

Job Opportunity: Salesforce Administrator - Operations

Salary: £35,000 - £38,000

Work Model: Hybrid (Hertfordshire)

Our client is looking for a Salesforce Administrator to join their team and take ownership of their Salesforce Service Cloud platform. In this critical role, you'll be working closely with key stakeholders, building innovative solutions, and automating processes to enhance operational efficiency.

What You'll Do:

• Create, test, and deploy new functionalities within Salesforce without disrupting current workflows.
• Work directly with business users to provide effective solutions for operational process issues.
• Enhance service processes by building automations that streamline workflows and address new challenges.
• Own Salesforce defect management, ensuring quick resolutions or escalations.
• Ensure Salesforce evolves to meet our business needs while staying up to date with the latest advancements.
• Provide technical guidance and training to ensure smooth adoption of system changes across teams.

What You'll Bring:

• Hands-on experience with Salesforce, plus a commitment to ongoing learning and development.
• You know how to train and guide teams to embrace new technology with ease.
• You have a sharp eye for detail and are driven by a strong customer service focus.
• You think outside the box, finding creative ways to solve challenges and optimise processes.
• You're ready to earn your Salesforce Admin certification within 6 months of joining.

If you're a self-motivated problem-solver with the skills to manage multiple tasks in a fast-paced environment, we'd love to hear from you! Join us in transforming operational efficiency with the power of Salesforce.

Salesforce Administrator

Location- Watford- 2 days per week in the office , Start date- ASAP

Contract Type- Permanent. Hours- Full Time, Salary - £35,000-£40,000 + Benefits

The role will be an integral part of the companies CRM team. The team is responsible for build, architecture and support of the salesforce platform. Within this role you will be involved thought the total software develop lifecycle

The Successful applicant will be offered a highly competitive salary, in addition to various benefits.

Key responsibilities

• Produce documentation
• Strong experience with salesforce administration- specifically automation configuration
• Experience with Jira or alternative software management Tools
• Ability to work as part of a team
• Provide any appropriate technical training and guidance for both Operational and wider Technical teams in order to support a successful adoption of all system changes

Requirements

• 2+ years salesforce experience
• Strong communication skills
• Experience in software / process release management and deployments.
• Need to be willing to gain a salesforce administrator certification if not completed yet.

Job Role: Senior Salesforce Systems Analyst

Salary: £55,000

Work Model: Remote (UK Based)

Are you a Salesforce guru with a passion for leading transformative projects? Our client is on the hunt for a Senior Systems Analyst to spearhead their Salesforce strategy and operations. You'll be the linchpin in their Systems Development team, driving innovation and excellence across our Salesforce ecosystem.

What's in it for you?

• Leadership Impact: Lead and manage cutting-edge Salesforce projects, from new feature implementations to system integrations.
• Mentorship Opportunities: Coach and mentor the next generation of Salesforce experts, sharing your knowledge and fostering growth.
• Stakeholder Collaboration: Work closely with stakeholders at all levels to translate business needs into powerful Salesforce solutions.
• Tech Mastery: Stay ahead of the curve by managing system upgrades, monitoring platform health, and ensuring top-notch data integrity and security.

What We're Looking For:

• Salesforce Savvy: 3-4 years of hands-on experience with Salesforce (Sales Cloud, Service Cloud, Marketing Cloud).
• Certification Ready: Salesforce Certified Administrator (Advanced certification? Even better!).
• CPQ Experience: Hands-on with Salesforce CPQ, Vlocity, or Communications Cloud? We want you.
• Analytical Mind: Strong problem-solving skills with a knack for change management and process improvement.
• Agile Practitioner: Experienced in Scrum and Agile methodologies.
• Dynamic Communicator: Able to bridge the gap between technical and business language with ease.

In this role, you won't just maintain systems-you'll enhance them. You won't just lead-you'll inspire. If you're ready to take on a pivotal role where your expertise will directly influence our success, apply now and help us shape the future of our Salesforce journey.

Apply today and take your Salesforce career to the next level!

Job Title: Salesforce Administrator

Salary: £50,000 - £60,000

Work Model: Hybrid (3 days a week in London)



The Role:

• Tailor and configure Salesforce to support the organisations specific needs, including overseeing user profiles, permissions, and data access.
• Create and conduct training sessions for users, including developing helpful materials and offering personalised support when needed.
• Diagnose and resolve Salesforce issues, addressing data, functionality, and performance challenges as they arise.
• Track and optimise Salesforce performance, monitoring usage patterns, spotting opportunities for improvement, and implementing solutions.
• Keep current with Salesforce updates by attending training, reviewing industry news, and engaging in professional communities.

About you:

• Deep knowledge of Salesforce tools and functionality.
• Strong troubleshooting and analytical skills.
• Excellent communication and teamwork abilities.
• Self-driven and able to work well both independently and collaboratively.

Job Role: Solutions Architect!

Salary: £80,000 - £90,000

Work Model: Hybrid (Must be UK-Based)

Mason Frank have partnered with a renowned business driving innovation in the digital services space, working with enterprise-level clients to revolutionise CRM, marketing, business intelligence, and cloud solutions. Be a part of their dynamic team leading the charge in transforming customer relationships and empowering the next generation of businesses to unlock new opportunities.

Your Role:
As a Salesforce Solutions Architect, you'll take the lead in shaping cutting-edge Salesforce solutions, guiding both technical and functional teams with best-practice frameworks. You'll work closely with C-suite stakeholders, ensuring seamless implementation and innovative architecture that drives business growth.

Key Responsibilities:

• Design and architect Salesforce solutions, guiding delivery from concept to completion.
• Build trusted relationships with clients and partners, establishing effective workflows and ensuring best practices.
• Steer project and delivery plans, and occasionally support sales in crafting architectural visions for new projects.
• Drive innovation by recommending platform solutions and managing technical challenges.

What You Bring:

• Expertise as a Salesforce Architect on enterprise-level projects, particularly within Energy & Utilities.
• Strong knowledge of Salesforce products like Sales Cloud, Service Cloud, CPQ, Field Service Lightning, and more.
• Ability to lead complex multi-platform projects with ISV partner solutions.
• A deep understanding of Salesforce governor limits, identity management, and cyber security regulations.
• Experience with architectural governance, data migration, and integration best practices.
• Exceptional communication and presentation skills, with some pre-sales experience being a plus.

What You Bring:

• Expertise as a Salesforce Architect on enterprise-level projects, particularly within Energy & Utilities.
• Strong knowledge of Salesforce products like Sales Cloud, Service Cloud, CPQ, Field Service Lightning, and more.
• Ability to lead complex multi-platform projects with ISV partner solutions.
• A deep understanding of Salesforce governor limits, identity management, and cyber security regulations.
• Experience with architectural governance, data migration, and integration best practices.
• Exceptional communication and presentation skills, with some pre-sales experience being a plus.

Hybrid Working Environment:
Balance between office, client sites, and home. You'll have the flexibility to work where it makes the most sense for you, your role, and our clients.

Diversity and Inclusion:
We celebrate diversity and champion an inclusive work environment where everyone can bring their full selves to work.

Ready to Take the Lead? Let's transform the future of customer engagement together!

l.camilleri@masonfrank.com

Salesforce Application Manager m/w/d

Mason Frank International ist ein auf Salesforce spezialisiertes Personalvermittlungsunternehmen. Ein Kunde von uns in Schwyz, sucht derzeit eine/n Salesforce Application Manager zur Verstärkung ihres IT-Teams.

Beschreibung der Aufgaben

• Technische Betreuung des Anwendungsportfolios (Salesforce B2B Commerce, Marketing Cloud, Sales Cloud, Service Cloud)
• Sicherstellung der Verfügbarkeit der Anwendungen inkl. 2nd Level Support
• Analyse von Geschäftsanforderungen und Entwicklung von Spezifikationen
• Erfassung und Koordination von Applikation-Changes
• Planung und Durchführung von Release-Updates in Abstimmung mit dem Service Owner
• Mitarbeit in Projekten im zugeteilten Service- und Applikationsumfeld
• Erstellung von Systemdokumentationen und Testfällen sowie Planung und Durchführung von Schulungen für End User

Profil

• Abgeschlossene Ausbildung im Bereich Informatik (Wirtschaftsinformatik, FH oder äquivalente Qualifikation)
• Mehrjährige Erfahrung in der Betreuung von Business Applikationen (CRM- und e-Commerce Systemen von Vorteil)
• IT Service Management Kenntnisse
• Freude in einem internationalen Unternehmen zu arbeiten
• Teamplayer mit Eigenverantwortung und Selbständigkeit
• Fliessend Deutsch und Englisch

Bewerbungen offen für Schweizer/EU-Bürger oder Inhaber einer gültigen Schweizer Arbeitsbewilligung.

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