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• Lead the integration of Salesforce with various external systems, ensuring smooth data transfers and functionality.
• Troubleshoot and manage integration issues, working closely with IT and other departments to enhance system performance.

• Design and maintain workflows for Azure Data Factory (ADF) and support overall data integration needs.
• Contribute to data transformation processes, ensuring alignment with organizational goals.

• Develop advanced Tableau reports and visualizations to meet business objectives.
• Analyze complex datasets to derive actionable insights and drive decision-making.
• Provide training for Tableau users and serve as the main resource for reporting inquiries.

• Mentor junior team members, offering guidance in technical and operational areas.
• Foster a collaborative environment to ensure consistent team performance.

• Create and maintain comprehensive documentation for all technical processes, workflows, and integrations.
• Ensure documentation is current and accessible for relevant stakeholders.

• Manage user accounts, roles, and permissions within Salesforce and Hubspot.
• Generate reports and dashboards for effective data analysis and strategic decision-making.
• Oversee the Salesforce sandbox environment and monitor user engagement.
• Address and resolve technical challenges within both Salesforce and Hubspot.

• Proven experience in the financial sector.
• Relevant Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder).
• Bachelor's degree in Computer Science, Information Systems, or a related discipline.
• 10+ years of experience in Salesforce administration and integration.
• Proficiency in integrating Salesforce with third-party applications (e.g., Outlook, Zendesk, Tableau).
• Strong skills in Tableau for reporting and data visualization.
• Familiarity with SQL, Azure Data Factory (ADF), and data pipeline workflows.
• Exceptional leadership, mentoring, communication, and documentation skills.
• Cannot offer sponsorship

• Lead the planning, prioritization, and delivery of product features, ensuring alignment with business objectives and customer needs.
• Oversee the entire product lifecycle, from research and competitive analysis to budgeting, scope definition, roadmap development, and launch.
• Collaborate with leadership and cross-functional teams to define the product strategy, resolve issues, and implement product performance evaluation plans.
• Develop a deep understanding of customer needs by engaging directly with customers and training them on product features.
• Manage multiple projects simultaneously, ensuring deadlines are met while tracking progress and maintaining up-to-date documentation.
• Directly oversee the project teams, including engineers and designers, to ensure resources are allocated effectively for project success.
• Work alongside teams in Data Science, Marketing, Finance, Operations, and Service to improve processes and deliver projects.
• Communicate with external vendors, customers, and partners to gather feedback and refine the product for an exceptional user experience.
• Continuously analyze business requirements, competitor products, and market trends to keep the product competitive and relevant.
• Take on additional responsibilities as assigned, contributing to broader team goals.

• 3+ years of experience as a Product Manager in SaaS or business management software.
• A Master's degree in Computer Science, Business, Information Systems, or a related field-or equivalent experience.
• Experience with prototype exploration or complete design processes for software or web products.
• Familiarity with project management tools such as ProofHub, Basecamp, Trello, Asana, etc.
• Strong written, presentation, and communication skills in English and Mandarin
• Proven ability to manage multiple projects with competing priorities and meet tight deadlines.
• Exceptional organizational and prioritization skills.
• Critical thinking ability with an agile learning mindset.

• Experience in the restaurant or hospitality industry is a plus.

• Flexible working hours and remote work options
• A collaborative, inclusive startup culture
• Opportunities for career growth and advancement
• Comprehensive benefits package, including health insurance, FSA, PTO, 401(k), etc.
• A mentor program to support your professional development
• Competitive salary package

Back-End Engineer

• Design and develop distributed software solutions that meet the evolving needs of the business
• Write clean, efficient, and well-documented code, following best practices in software engineering
• Build high-quality, scalable, and robust systems that are secure, reliable, and user-friendly
• Take ownership of product development and continually enhance our software stack
• Provide operational support as needed and contribute to system improvements over time

• A Bachelor's degree in Computer Science (or a related field) with a focus on software development
• 3+ years of experience in software development, ideally in scalable internet applications (MS or higher degree may offset experience requirement)
• Mandarin speakers are strongly preferred!
• Strong understanding of object-oriented programming, design patterns, and code refactoring
• Expertise in building scalable, distributed systems that are fault-tolerant and highly available
• Proficient in handling structured, semi-structured, and unstructured data
• Solid knowledge of data security, performance, and system reliability in networked environments
• Hands-on experience with web development tools and technologies, including MongoDB, SQL databases, backend APIs, Java, JavaScript, and JSON
• Familiarity with using Node.js and Docker for service implementation
• Experience with MongoDB aggregation for data analytics
• Comfortable with cloud-based software development and scaling applications
• Strong problem-solving skills, system design expertise, and experience with data structures and algorithms
• Excellent communication and documentation skills
• Ability to work both independently and collaboratively within a team

• Experience in fast-paced startup environments
• Background in SaaS platforms or online payment integration
• Familiarity with message-based or event-driven architectures
• Experience with cloud services such as AWS ECS, Lambda, Cognito, and API Gateway
• Knowledge of microservices architecture, Docker, Kafka, and Kubernetes
• Experience with AWS DevOps tools
• Proficiency in multiple programming languages
• Knowledge of Big Data Analytics and CI/CD pipelines
• Experience with unit and automated integration testing
• Familiarity with cloud best practices

• Flexible working hours and remote work options
• A dynamic, inclusive, and collaborative start-up culture
• Opportunities for career growth and advancement
• Health, dental, and vision insurance, as well as other benefits
• Paid time off (PTO) and a mentor program
• Competitive salary package

Key Responsibilities:

• Feature Ownership & Adoption: Take the lead in managing and driving the adoption of Salesforce features in alignment with business goals. Collaborate with business stakeholders to identify and implement solutions that improve system utilization.
• User Engagement: Provide hands-on support to business users, ensuring their needs are addressed through effective case management, user support, and troubleshooting. Conduct training and onboarding sessions to promote feature adoption.
• Salesforce Configuration: Manage and configure Salesforce features such as Page Layouts, Lightning Pages, Profiles, Permission Sets, Reports, Dashboards, Custom Objects, and more to meet business requirements.
• Stakeholder Collaboration: Capture and document business requirements from working sessions with stakeholders, and transform them into actionable user stories. Maintain clear, complete, and up-to-date documentation.
• Platform Optimization: Identify opportunities for platform improvements and ensure the Salesforce instance is optimized for business needs. Research and stay up-to-date with new Salesforce features and releases.
• Data Management & Compliance: Oversee data quality, user permissions, and compliance activities. Support bulk data updates and maintain data integrity.
• Testing & Quality Assurance: Conduct QA testing for new features and system updates. Ensure that new releases are stable and meet business requirements before full deployment.

Additional Responsibilities:

• Manage case queues to meet service level agreements (SLAs).
• Support user troubleshooting and access management.
• Create user-facing documentation and training materials for both business users and admins
• Coordinate and distribute release notes and feature updates.
• Maintain configuration workbooks and track project progress in real-time.

Required Experience & Qualifications:

• Salesforce Certifications: Salesforce Certified Platform App Builder and Administrator (or equivalent).
• Experience: Strong hands-on experience with Salesforce Sales Cloud, including configuration, automation, and custom feature development. Experience with Salesforce Flow, Data Loader, and Excel is required.
• Technical Skills: Experience with tools such as JIRA, DevOps, and Salesforce Analytics. Familiarity with Apex, SOQL, Lightning Web Components, and related Salesforce optimization tools is a plus.
• Project Lifecycle Experience: Ability to support and manage projects from inception to delivery, ensuring successful post-launch adoption and user satisfaction.
• Communication Skills: Strong written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.

• Conduct independent research, design, and development of applications for both server and client-side production systems using industry-standard languages and tools.
• Write complex code for deployment across various platforms, including servers, mobile devices, and hosted environments.
• Innovate and explore new solutions through research for potential implementation in production settings.
• Collaborate with and lead engineering teams to research and present findings that leverage existing software capabilities and emerging technologies.
• Analyze and transform user stories into detailed requirements, planning and coding to align with stakeholder goals.
• Stay updated on current software development languages, methodologies, and tools to support ongoing projects.
• Share knowledge and mentor junior developers to enhance team skills.
• Conduct regular code reviews to ensure high-quality standards, identifying and addressing issues or security vulnerabilities.
• Oversee the production release cycles for the development team's code.
• Design, develop, test, and maintain code in line with standard software development lifecycle practices.
• Provide guidance and mentorship to junior developers as needed.
• Lead initiatives to review and improve existing solutions through effective coding practices.
• Collaborate with team members to complete coding tasks and projects.
• Create proposals for architectural solutions addressing gaps and new services for consideration by management.
• Attend weekly meetings with the IT team to discuss project progress and resolve any outstanding issues.
• Keep abreast of emerging technologies and trends that may impact the organization and its members.
• Complete additional tasks and projects as assigned.

• Bachelor's degree in Computer Science, Information Systems, or a related field required.
• 5+ years of experience with Salesforce development.
• At least 2 Salesforce certifications
• Familiarity with project management concepts and methodologies.
• Proven ability to mentor junior to mid-level developers.
• Experience in designing and writing production-level code in multiple C-like programming languages.
• Cannot offer sponsorship
• This role is hybrid

• Experience: 15-20 Years
• 15-20 years of total IT work experience in working with US based customers with good understanding of Salesforce and Data related deliveries, HLS domain is good to have
• Should be located in Chicago area and willing to work out the office, hybrid.
• Liaison with customer sponsor/ stakeholders for delivery, relations and customer expectation management with proven customer centricity
• Managing the overall account governance including customer feedback, escalations, risks, issues, dependencies, etc
• Background in SF deliveries with good understanding of SF ecosystem thereby able to influence innovations
• Adept at working with Sales and other stakeholders and supporting pre-sales as well as growth opportunities
• Understand various account planning techniques such as V2MOM, SWOT, Account plans, etc
• Understands the various commercial and service models of engagements
• Background in various types of delivery processes (Agile, Waterfall, Iterative) with proven track record of process improvements
• Pharma/ Life sciences industry experience
  
  
  
  Responsibilities
  
  
  • Participating/ conducting the weekly/ monthly and quarterly governance meetings
  • Working closely with the onshore and offshore team to ensure delivery are completed on schedule and quality
  • Should have delivered transformation programs as well as Service programs, both in Fixed Price as well as TnM model
  • Ensuring the overall compliance in terms of SOW, Billing, Compliance etc
  • Adhere to the coding and review practices laid down by the team
  • Be equally responsible for the quality and timeliness of the modules you are working on

• Cultivate strong business relationships with key decision-makers
• Proactively identify new opportunities and deliver innovative solutions to customers
• Develop market strategies by researching lists of high-potential prospects
• Meet and exceed lead generation and sales targets through proactive business development initiatives.
• Qualify, nurture, and manage prospects to move them through the sales pipeline.
• Conduct outbound prospecting activities via phone calls, emails, and social media to identify potential clients.
• Manage inbound leads from the company's marketing campaigns and follow up with timely outreach.
• Keep up-to-date records of all interactions in Salesforce CRM, ensuring thorough tracking of lead activities and follow-ups.
• Collaborate with the marketing team to promote both live and online events to potential clients.
• Clearly communicate client needs and requirements to the sales team to ensure a smooth handoff and client success.

• Bachelor's degree or equivalent experience in Business
• Strong verbal and written communication skills.
• Experience in a sales environment, ideally with experience booking meetings for Account Executives
• Exceptional customer service, organisation, and multitasking abilities.
• Proficiency in Microsoft Office products; familiarity with Salesforce, Outreach, and ZoomInfo is a plus.
• Comfortable with social media and Salesforce platforms like LinkedIn, Facebook, X, and Salesforce App-Exchange for prospecting and outreach.