A Tenth Revolution Group Company
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Salesforce Program Manager/Director

USA, Illinois

Job description

Salesforce Program Manager/Director

a0MaA000000HOE1.1

Qualifications

  • Experience: 15-20 Years
  • 15-20 years of total IT work experience in working with US based customers with good understanding of Salesforce and Data related deliveries, HLS domain is good to have
  • Should be located in Chicago area and willing to work out the office, hybrid.
  • Liaison with customer sponsor/ stakeholders for delivery, relations and customer expectation management with proven customer centricity
  • Managing the overall account governance including customer feedback, escalations, risks, issues, dependencies, etc
  • Background in SF deliveries with good understanding of SF ecosystem thereby able to influence innovations
  • Adept at working with Sales and other stakeholders and supporting pre-sales as well as growth opportunities
  • Understand various account planning techniques such as V2MOM, SWOT, Account plans, etc
  • Understands the various commercial and service models of engagements
  • Background in various types of delivery processes (Agile, Waterfall, Iterative) with proven track record of process improvements
  • Pharma/ Life sciences industry experience



    Responsibilities

    • Participating/ conducting the weekly/ monthly and quarterly governance meetings
    • Working closely with the onshore and offshore team to ensure delivery are completed on schedule and quality
    • Should have delivered transformation programs as well as Service programs, both in Fixed Price as well as TnM model
    • Ensuring the overall compliance in terms of SOW, Billing, Compliance etc
    • Adhere to the coding and review practices laid down by the team
    • Be equally responsible for the quality and timeliness of the modules you are working on

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