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Job Title: Salesforce Product Manager

Salary: Up to £75,000

Work Model: Hybrid (3 Days a Week in the Sheffield Office)

About the Role:

In this pivotal role, you'll mentor a team of talented Salesforce admins while guiding cross-functional teams to enhance our Service Cloud platform. Your work will align with strategic business goals, transforming needs into technical solutions that improve customer satisfaction, boost efficiency, and drive revenue growth. You'll be the visionary shaping our Salesforce product roadmap, ensuring we're always ahead of the curve.

Key Responsibilities:

• Own the Product Roadmap: Collaborate with key stakeholders to develop a Salesforce product strategy that drives business goals.
• Innovate and Prioritise: Identify and prioritise impactful features and enhancements to maximise efficiencies and customer satisfaction.
• Cross-functional Leadership: Partner with teams to ensure product goals align with broader business objectives.
• Market Insight: Stay ahead of trends through competitive analysis, ensuring the product suite remains cutting-edge.
• Deliver Excellence: Work closely with the development team to ensure timely, high-quality releases, staying within budget.
• Customer-Centric Approach: Build strong relationships with customers and partners to gather feedback and improve the product experience.

What You'll Bring:

• Proven experience as a Product Owner with a focus on user-centric solutions.
• Expertise in Salesforce Service Cloud and familiarity with the wider Salesforce product suite.
• Strong leadership skills with the ability to mentor teams and manage 3rd party partners.
• A knack for influencing stakeholders and translating product visions into actionable roadmaps.
• Exceptional communication and relationship-building skills with an ability to challenge and collaborate with senior stakeholders.

Job Title: Salesforce Product Owner

Salary: £55,000 - £65,000 per annum + benefits

Work model: Hybrid, 3 days a week in London

Mason Frank has partnered with a leading travel business who are on the hunt for a Product Owner, in this role you'll set the vision and strategy, working with cross-functional teams to bring high-value solutions to life.

The Role:

• Primary Contact and Specialist: Serve as the primary contact and key specialist for a designated business area or product, ensuring a thorough understanding of how solutions are leveraged to meet business objectives.
• Deep Business Insight and Requirement Collection: Develop a strong grasp of business needs by collaborating with key stakeholders and technical teams to ensure product development aligns with both business and user demands.
• Vision, Strategy, and Roadmap: Work closely with Product and Engagement Leaders to establish a product vision, strategy, and roadmap that support company goals; prioritise updates and manage tools to communicate project tracking.
• Ongoing Evaluation and Change Assessment: Continuously review product goals and stakeholder engagement methods, applying methodologies to evaluate the scale of changes or projects that require additional resources.
• Documenting Requirements: Capture and document business requirements, translating them into scalable technology solutions, and establish metrics to track product success for ongoing enhancement.
• Manage Dependencies and Support Implementation: Identify and document system dependencies, support project launches, and facilitate transition activities like testing, training, and knowledge transfer.
• System Expertise and Optimisation: Collaborate across teams to pinpoint best practices, optimise processes for scalability, and ensure adherence to compliance standards relevant to the business area.
• Engage Stakeholders and Drive Adoption: Keep stakeholders informed of progress, facilitate system adoption through training and demonstrations, and address ad-hoc support needs by implementing efficient processes.
• Industry Awareness and Process Improvement: Stay current with industry trends, actively seek opportunities to improve team processes, and escalate issues through designated channels when necessary.

Ideal Candidate Qualities:

• Practical Analysis: Strong analytical skills paired with practical thinking. Understand the core needs of our internal teams, balancing short-term solutions with future growth. Know when Salesforce fits the need and when it doesn't.
• Responsibility and Flexibility: Take ownership of tasks, manage expectations, and adapt to change with resilience. Quickly find solutions to tackle new challenges.
• Adaptable Stakeholder Management: Adjust your approach to meet the unique needs and business styles of different stakeholders.
• Clear Communication: Communicate clearly in writing and speech, whether explaining technical details, sharing successes, or delivering tough news. Ensure your message is clear across the organisation.

Salesforce Development Lead

Location- London/Remote (2 days a week in London office) , Start date- ASAP

Contract Type- Permanent, Hours- Full Time, Salary - £80,000-£100,000 + Benefits

A company in the Research sector is looking to expand its in house salesforce team. You would be part of some exciting projects. For this role you would oversee the in house salesforce centre of excellence and the relationship with the salesforce consulting business as well as being hands on with development.

The Successful applicant will be offered a highly competitive salary, in addition to various benefits.

Key responsibilities

• 
  
  Building strong working relationships with internal team members, external stakeholders, and departmental colleagues
• 
  
  Manage the small salesforce team
• 
  
  Manage the relationship with external salesforce partner
• 
  
  Lead the design of the target Salesforce architecture.
• 
  
  Perform initial Salesforce project engagement and requirements scoping while being hands on with salesforce development

Requirements

• Experience leading a Salesforce team.
• Experience of mentoring, technical discussions and setting direction.
• Excellent collaboration and communication skills with a delivery focussed mindset.
• Experience with multiple Salesforce technologies: ideally with Sales Cloud, CPQ and Marketing Cloud.
• Salesforce development experience

If you are interested in this role, please send all enquiries to: j.mist1@masonfrank.com





Mason Frank International is a leading supplier of Salesforce.com consultants on both a permanent and contract basis throughout Europe. We endeavour to bring our candidates a number of opportunities across a variety of sectors and industries, relevant to what you are looking for. If this is not the opportunity for you then please still get in contact as we are currently recruiting for a number of positions both Functional and Technical.



Mason Frank International Ltd is acting as an Employment Agency in relation to this vacancy. Please visit our website for more opportunities

Job Title: Salesforce Administrator

Salary: £50,000 - £60,000

Work Model: Hybrid (3 days a week in London)



The Role:

• Tailor and configure Salesforce to support the organisations specific needs, including overseeing user profiles, permissions, and data access.
• Create and conduct training sessions for users, including developing helpful materials and offering personalised support when needed.
• Diagnose and resolve Salesforce issues, addressing data, functionality, and performance challenges as they arise.
• Track and optimise Salesforce performance, monitoring usage patterns, spotting opportunities for improvement, and implementing solutions.
• Keep current with Salesforce updates by attending training, reviewing industry news, and engaging in professional communities.

About you:

• Deep knowledge of Salesforce tools and functionality.
• Strong troubleshooting and analytical skills.
• Excellent communication and teamwork abilities.
• Self-driven and able to work well both independently and collaboratively.

I'm currently collaborating with a client in the nonprofit sector who is undergoing an exciting transformation by implementing Service Cloud into their platform. They are seeking a skilled Salesforce Project Manager to support this greenfield project, guiding it from initial requirements gathering to system rollout.

As the Salesforce Project Manager, you will act as the bridge between the team and stakeholders, working closely with various parties to understand and translate their technical needs into effective solutions. Your role will be crucial in overseeing the project from start to finish, while supporting with functional and technical documentation.



Key Responsibilities:

• Delivery of a variety of projects in the Salesforce space
• Technical and functional documentation
• Strong ability managing projects delivery within commercial and contractual obligations
• Proficient with Service Cloud
• Obtain Multiple Salesforce certifications (Highly desirable)

If this role isn't quite the right fit, but you're a Salesforce professional seeking your next contract opportunity, I'd still be keen to connect. Feel free to reach out to me at H.dice@masonfrank.com.

Salesforce Developer, Geneva, Switzerland



Your tasks:

• Take responsibility for the continuous development of Salesforce
• Responsibility for the design, development and deployment of new functionalities
• Continuous improvement of the existing code base (APEX)
• First level support
• Creation of technical documentation

Your profile:

• University degree in Informatics or similar education
• Professional experience in web development
• Knowledge of Salesforce technology
• Knowledge of Apex
• Salesforce certifications are a plus
• Native French speaker & fluent in English

As a Salesforce Technical Lead/Architect you will be responsible for the oversight of the salesforce platform from a technical/strategic and architecture standpoint. Including oversight of implementations of multiple salesforce clouds. In Addition you be be responsible for working closely with senior stakeholders to understand business needs and delivery.



Salary is £90,000-£130,000 0 + Benefits

Location- London twice per week



Responsibilities

• Oversight of a salesforce team and scaling of Salesforce CoE
• Leading the salesforce implementation
• Budget allocation and planning
• Overseeing the mulesoft integration
• Working with the vendor and necessary partners

Skills/Qualifications

• Number of years as a salesforce technical lead or architect
• Salesforce Development background and ability to code when required
• Solution Architecture experience
• Cross cloud experience (core products, Marketing cloud, data cloud, Commerce and Mulesoft ideally)
• Degree and or necessary certifications

Mason Frank is working with a client in the nonprofit sector who are seeking a CRM Director to join their team. Their organization is committed to empowering communities through a wide range of programs focused on promoting stability, wellness, and opportunity.

Job Type: Full Time

Hybrid (2 DAYS On Site - Manhattan)

Salary - $100,000 - $130,000

Responsibilities:

Salesforce and Systems Administration:

• Design and enhance Salesforce environments to optimize client management across all programs and departments.
• Lead both small- and large-scale Salesforce implementations for various organizational functions.
• Collaborate with programs and administrative teams to develop innovative strategies for improved processes and personalized engagement.
• Partner with program teams and/or external consultants to create technology solutions tailored to program needs.
• Mentor and oversee Salesforce Administrators to implement and manage projects effectively.
• Act as the organization's subject matter expert on Salesforce and third-party applications.
• Provide expertise on data structures and modeling.
• Perform core administrator tasks, including user management, roles, profiles, declarative automation, and storage management.
• Troubleshoot and resolve system or data issues affecting multiple departments.
• Develop and maintain documentation on processes and policies to ensure data accuracy and integrity.

Program Partnership and Strategy:

• Foster a culture that embraces data and technology as tools for continuous improvement.
• Establish metrics and systems to collect and evaluate program performance data within and across programs.
• Collaborate with program staff to implement process improvements that enhance data quality.
• Align data tracking and measurement systems with the organization's strategic initiatives.
• Build strong relationships and provide ongoing support to Salesforce users.
• Assist program managers in strengthening compliance practices for programs and contracts.

Reporting and Support:

• Integrate data from multiple platforms to streamline reporting.
• Generate ad hoc reports for program and administrative purposes.
• Create and manage reporting and dashboard solutions to provide decision-making insights at all organizational levels.
• Facilitate end-user training and ensure broad understanding of technical solutions.
• Perform additional tasks as assigned by the supervisor.

Qualifications:

• Bachelor's Degree in a relevant field.
• At least 8 years of Salesforce Administration experience, preferably in the nonprofit sector.
• Salesforce certification(s) required.
• Expertise in Salesforce Lightning Experience, Experience Sites, and Flow.
• Basic understanding of Apex triggers, classes, and Visualforce pages.
• Familiarity with HTML/CSS, JavaScript, and Lightning Web Components for advanced customization.
• Experience with REST/SOAP APIs for third-party integrations.
• Familiarity with middleware tools like Datablend.
• Advanced SQL administration skills preferred.
• Knowledge of SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) preferred.
• Proven ability to create and maintain technical end-user documentation.
• Strong customer service and communication abilities.
• Capability to collaborate with diverse staff levels while maintaining confidentiality.
• Proficiency in Microsoft Office Suite, especially Word and Excel.
• Experience handling and analyzing large datasets.
• Project management experience preferred.
• Exceptional analytical, organizational, and problem-solving skills.
• Attention to detail and adherence to organizational policies and procedures.

Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.

Job Title: Senior Salesforce Business Analyst (Full-Time, Remote - USA Only)

Overview:
We are seeking an experienced and detail-oriented professional to join our clients team as a Senior Business Analyst. This is a full-time, remote position open to candidates based in the USA.

Responsibilities:
This role involves leading and contributing to critical business initiatives through effective process enablement and collaboration. Key responsibilities include:

• Participating in all phases of the business process lifecycle, with a focus on documenting detailed business requirements.
• Leading or managing major programs and projects to ensure successful completion.
• Engaging with stakeholders to understand business challenges and desired outcomes, conducting discovery sessions to troubleshoot and resolve complex issues.
• Applying advanced technical principles and creativity to define and address business needs for complex initiatives.
• Documenting detailed business requirements and translating them into actionable user stories and acceptance criteria.
• Evaluating and recommending solutions, policies, and technologies to meet specific needs and achieve optimal outcomes.
• Preparing impact analyses and feasibility studies for highly complex technology and business projects.
• Ensuring adherence to company standards and conducting inspections as necessary.
• Coordinating or participating in the creation of test scripts and facilitating User Acceptance Testing (UAT) processes.
• Supporting pre-production validation and managing change communication and training to ensure all stakeholders are informed and prepared for new implementations.
• Providing regular project updates to executive sponsors, managing scope, timelines, and conflict resolution as needed.

Requirements:

• Bachelor's degree in Accounting, Business, Technology, or equivalent experience.
• At least 10 years of relevant experience, including hands-on work in developing business relationships and driving transformation initiatives.
• A minimum of 5 years of experience supporting or configuring ERP, CRM, or automation systems.
• Strong analytical approach to business process design with an emphasis on cross-functional efficiency.
• Excellent verbal, written, and presentation communication skills.
• Proven ability to prioritize and execute tasks effectively in a fast-paced environment.

Preferred Qualifications:

• Experience working in Agile environments using tools like Jira or Confluence.
• At least 5 years of Business Analyst experience.
• 5+ years of experience with Salesforce, particularly in documenting and refining business processes.

This role is fully remote and open to candidates based in the USA only.