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Salesforce Business Analyst

Job description

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Responsibilities:

Sales Incentives

Manage and execute sales incentive programs accurately and promptly
Audit and establish territory alignments, sales objectives, and statements for review
Ensure adherence to incentive program regulations and facilitate discrepancy resolution
Collaborate with finance and HR teams to optimize sales incentive program workflows

Reports & Dashboards

Design reports and dashboards containing vital sales incentive metrics for senior management review
Monitor reporting usage in Salesforce.com to ensure access to essential data for sales reps and leaders
Provide insights and analysis to bolster sales strategies and decision-making

Collaboration and Process Improvement

Contribute to developing and documenting standard operating procedures
Evaluate and manage sales support tools to maximize capabilities and enhance efficiencies
Partner with the training team to ensure thorough training on key tools and technology for the sales team

Project Support

Collaborate with functional leaders, business units, and subject matter experts to ensure the success of key projects and initiatives

Qualifications:

Required Experience:

Bachelor's degree from an accredited institution
5+ years of experience in Sales Operations or Effectiveness
2+ years of experience managing or supporting sales incentive and compensation plans
Proficiency in Excel Power Query and Power Pivot
Experience with Salesforce.com
Familiarity with sales reporting and dashboards in Salesforce or other software

Knowledge, Skills, and Abilities:

Proficiency in Microsoft Suite
Ability to utilize advanced Excel functions with large datasets
Proficient in Salesforce.com or other CRM software with knowledge of SQL for query retrieval
Strong communication skills for effective interaction in group and one-on-one settings
Organizational skills and attention to detail for multitasking and managing various stakeholders
Data analysis skills for process improvement and identifying opportunities
Problem-solving abilities and operational excellence
Self-starter with the capability to focus on goals with minimal supervision