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Job Title: Salesforce Product Manager

Salary: Up to £75,000

Work Model: Hybrid (3 Days a Week in the Sheffield Office)

About the Role:

In this pivotal role, you'll mentor a team of talented Salesforce admins while guiding cross-functional teams to enhance our Service Cloud platform. Your work will align with strategic business goals, transforming needs into technical solutions that improve customer satisfaction, boost efficiency, and drive revenue growth. You'll be the visionary shaping our Salesforce product roadmap, ensuring we're always ahead of the curve.

Key Responsibilities:

• Own the Product Roadmap: Collaborate with key stakeholders to develop a Salesforce product strategy that drives business goals.
• Innovate and Prioritise: Identify and prioritise impactful features and enhancements to maximise efficiencies and customer satisfaction.
• Cross-functional Leadership: Partner with teams to ensure product goals align with broader business objectives.
• Market Insight: Stay ahead of trends through competitive analysis, ensuring the product suite remains cutting-edge.
• Deliver Excellence: Work closely with the development team to ensure timely, high-quality releases, staying within budget.
• Customer-Centric Approach: Build strong relationships with customers and partners to gather feedback and improve the product experience.

What You'll Bring:

• Proven experience as a Product Owner with a focus on user-centric solutions.
• Expertise in Salesforce Service Cloud and familiarity with the wider Salesforce product suite.
• Strong leadership skills with the ability to mentor teams and manage 3rd party partners.
• A knack for influencing stakeholders and translating product visions into actionable roadmaps.
• Exceptional communication and relationship-building skills with an ability to challenge and collaborate with senior stakeholders.

Job Opportunity: Salesforce Administrator - Operations

Salary: £35,000 - £38,000

Work Model: Hybrid (Hertfordshire)

Our client is looking for a Salesforce Administrator to join their team and take ownership of their Salesforce Service Cloud platform. In this critical role, you'll be working closely with key stakeholders, building innovative solutions, and automating processes to enhance operational efficiency.

What You'll Do:

• Create, test, and deploy new functionalities within Salesforce without disrupting current workflows.
• Work directly with business users to provide effective solutions for operational process issues.
• Enhance service processes by building automations that streamline workflows and address new challenges.
• Own Salesforce defect management, ensuring quick resolutions or escalations.
• Ensure Salesforce evolves to meet our business needs while staying up to date with the latest advancements.
• Provide technical guidance and training to ensure smooth adoption of system changes across teams.

What You'll Bring:

• Hands-on experience with Salesforce, plus a commitment to ongoing learning and development.
• You know how to train and guide teams to embrace new technology with ease.
• You have a sharp eye for detail and are driven by a strong customer service focus.
• You think outside the box, finding creative ways to solve challenges and optimise processes.
• You're ready to earn your Salesforce Admin certification within 6 months of joining.

If you're a self-motivated problem-solver with the skills to manage multiple tasks in a fast-paced environment, we'd love to hear from you! Join us in transforming operational efficiency with the power of Salesforce.

En tant que membre de l'équipe, vos principales activités seront les suivantes :

• Développer, implémenter et maintenir des personnalisations, des applications, des extensions et des intégrations Salesforce.
• Concevoir des interfaces utilisateur intuitives à l'aide de Visualforce, Angular JS ou React.
• Participer à l'analyse et à la planification des besoins métier pour les changements et améliorations du système.
• Collaborer avec différents départements pour identifier les besoins métier et les traduire en solutions techniques.
• Élaborer des plans de test et de mise en œuvre, incluant la formation des utilisateurs et la création de documentation.
• Se tenir à jour sur les technologies et bonnes pratiques Salesforce.

Votre profil :

• Une maîtrise avancée des permissions, rôles, rapports, tableaux de bord Salesforce, etc.
• 3 à 4 ans d'expérience avec Apex, Visualforce et le Lightning Component Framework.
• Une bonne maîtrise de SOQL et/ou SQL.
• Des certifications Salesforce sont un plus : Salesforce Certified Platform Developer I, ou Salesforce Certified Platform Developer II, ou équivalent.

Expérience requise :

• API et intégrations.
• Développement logiciel en dehors de l'écosystème Salesforce.
• Connaissance du CPQ appréciée.
• Expérience de travail au sein d'une équipe de développement Agile.

Salesforce CRM Project Manager

Bern

Unser Kunde, ein Schweizer KMU mit Sitz in Bern, sucht eine/n erfahrene/n Salesforce CRM Project Manager. Als Teil eines dynamischen Unternehmens werden Sie die Verantwortung für die Implementierung und Optimierung des Salesforce-CRM-Systems übernehmen.

Ihre Hauptaufgaben umfassen die Implementierung von Salesforce, Stakeholdermanagement, Wartung nach der Implementierung sowie die kontinuierliche Verbesserung der CRM-Prozesse. Darüber hinaus werden Sie eng mit externen Integrationspartnern zusammenarbeiten.

Der/die ideale Kandidat/in verfügt über umfangreiche Erfahrung in der Implementierung und Verwaltung von Salesforce-CRM-Systemen, sowie über Kenntnisse in der Integration von Salesforce und SAP. Eine nachgewiesene Erfolgsbilanz in der Zusammenarbeit mit externen Integrationspartnern ist ebenfalls erforderlich. Für diese Stelle muss der/die Bewerber/in fliessend Deutsch und Englisch sprechen.

Wenn Sie bereit sind, sich eine neue und spannenden Herausforderung anzunehmen und Teil eines engagierten Teams zu werden, senden Sie uns bitte Ihren Lebenslauf.

Job Title: Salesforce Product Owner

Salary: £55,000 - £65,000 per annum + benefits

Work model: Hybrid, 3 days a week in London

Mason Frank has partnered with a leading travel business who are on the hunt for a Product Owner, in this role you'll set the vision and strategy, working with cross-functional teams to bring high-value solutions to life.

The Role:

• Primary Contact and Specialist: Serve as the primary contact and key specialist for a designated business area or product, ensuring a thorough understanding of how solutions are leveraged to meet business objectives.
• Deep Business Insight and Requirement Collection: Develop a strong grasp of business needs by collaborating with key stakeholders and technical teams to ensure product development aligns with both business and user demands.
• Vision, Strategy, and Roadmap: Work closely with Product and Engagement Leaders to establish a product vision, strategy, and roadmap that support company goals; prioritise updates and manage tools to communicate project tracking.
• Ongoing Evaluation and Change Assessment: Continuously review product goals and stakeholder engagement methods, applying methodologies to evaluate the scale of changes or projects that require additional resources.
• Documenting Requirements: Capture and document business requirements, translating them into scalable technology solutions, and establish metrics to track product success for ongoing enhancement.
• Manage Dependencies and Support Implementation: Identify and document system dependencies, support project launches, and facilitate transition activities like testing, training, and knowledge transfer.
• System Expertise and Optimisation: Collaborate across teams to pinpoint best practices, optimise processes for scalability, and ensure adherence to compliance standards relevant to the business area.
• Engage Stakeholders and Drive Adoption: Keep stakeholders informed of progress, facilitate system adoption through training and demonstrations, and address ad-hoc support needs by implementing efficient processes.
• Industry Awareness and Process Improvement: Stay current with industry trends, actively seek opportunities to improve team processes, and escalate issues through designated channels when necessary.

Ideal Candidate Qualities:

• Practical Analysis: Strong analytical skills paired with practical thinking. Understand the core needs of our internal teams, balancing short-term solutions with future growth. Know when Salesforce fits the need and when it doesn't.
• Responsibility and Flexibility: Take ownership of tasks, manage expectations, and adapt to change with resilience. Quickly find solutions to tackle new challenges.
• Adaptable Stakeholder Management: Adjust your approach to meet the unique needs and business styles of different stakeholders.
• Clear Communication: Communicate clearly in writing and speech, whether explaining technical details, sharing successes, or delivering tough news. Ensure your message is clear across the organisation.

Salesforce Development Lead

Location- London/Remote (2 days a week in London office) , Start date- ASAP

Contract Type- Permanent, Hours- Full Time, Salary - £80,000-£100,000 + Benefits

A company in the Research sector is looking to expand its in house salesforce team. You would be part of some exciting projects. For this role you would oversee the in house salesforce centre of excellence and the relationship with the salesforce consulting business as well as being hands on with development.

The Successful applicant will be offered a highly competitive salary, in addition to various benefits.

Key responsibilities

• 
  
  Building strong working relationships with internal team members, external stakeholders, and departmental colleagues
• 
  
  Manage the small salesforce team
• 
  
  Manage the relationship with external salesforce partner
• 
  
  Lead the design of the target Salesforce architecture.
• 
  
  Perform initial Salesforce project engagement and requirements scoping while being hands on with salesforce development

Requirements

• Experience leading a Salesforce team.
• Experience of mentoring, technical discussions and setting direction.
• Excellent collaboration and communication skills with a delivery focussed mindset.
• Experience with multiple Salesforce technologies: ideally with Sales Cloud, CPQ and Marketing Cloud.
• Salesforce development experience

If you are interested in this role, please send all enquiries to: j.mist1@masonfrank.com





Mason Frank International is a leading supplier of Salesforce.com consultants on both a permanent and contract basis throughout Europe. We endeavour to bring our candidates a number of opportunities across a variety of sectors and industries, relevant to what you are looking for. If this is not the opportunity for you then please still get in contact as we are currently recruiting for a number of positions both Functional and Technical.



Mason Frank International Ltd is acting as an Employment Agency in relation to this vacancy. Please visit our website for more opportunities

Job Title: Salesforce Administrator

Salary: £50,000 - £60,000

Work Model: Hybrid (3 days a week in London)



The Role:

• Tailor and configure Salesforce to support the organisations specific needs, including overseeing user profiles, permissions, and data access.
• Create and conduct training sessions for users, including developing helpful materials and offering personalised support when needed.
• Diagnose and resolve Salesforce issues, addressing data, functionality, and performance challenges as they arise.
• Track and optimise Salesforce performance, monitoring usage patterns, spotting opportunities for improvement, and implementing solutions.
• Keep current with Salesforce updates by attending training, reviewing industry news, and engaging in professional communities.

About you:

• Deep knowledge of Salesforce tools and functionality.
• Strong troubleshooting and analytical skills.
• Excellent communication and teamwork abilities.
• Self-driven and able to work well both independently and collaboratively.

I'm currently collaborating with a client in the nonprofit sector who is undergoing an exciting transformation by implementing Service Cloud into their platform. They are seeking a skilled Salesforce Project Manager to support this greenfield project, guiding it from initial requirements gathering to system rollout.

As the Salesforce Project Manager, you will act as the bridge between the team and stakeholders, working closely with various parties to understand and translate their technical needs into effective solutions. Your role will be crucial in overseeing the project from start to finish, while supporting with functional and technical documentation.



Key Responsibilities:

• Delivery of a variety of projects in the Salesforce space
• Technical and functional documentation
• Strong ability managing projects delivery within commercial and contractual obligations
• Proficient with Service Cloud
• Obtain Multiple Salesforce certifications (Highly desirable)

If this role isn't quite the right fit, but you're a Salesforce professional seeking your next contract opportunity, I'd still be keen to connect. Feel free to reach out to me at H.dice@masonfrank.com.

Salesforce Developer, Geneva, Switzerland



Your tasks:

• Take responsibility for the continuous development of Salesforce
• Responsibility for the design, development and deployment of new functionalities
• Continuous improvement of the existing code base (APEX)
• First level support
• Creation of technical documentation

Your profile:

• University degree in Informatics or similar education
• Professional experience in web development
• Knowledge of Salesforce technology
• Knowledge of Apex
• Salesforce certifications are a plus
• Native French speaker & fluent in English