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As a Salesforce Business Analyst, you will collaborate closely with stakeholders to define and communicate business requirements across the Salesforce suite. This role involves eliciting, analyzing, and validating requirements, ensuring alignment with project goals and scope. You will play a key role in bridging the gap between business needs and IT solutions, guiding project teams, and ensuring successful Salesforce implementations.

Responsibilities:

Plan and monitor business analysis activities for Salesforce changes.
Elicit and communicate business requirements effectively, ensuring stakeholder needs are understood.
Manage business requirements, trace relationships, and assess value and risks.
Analyze Salesforce needs, recommend solutions, and tailor requirements for stakeholder groups.
Coordinate meetings and facilitate communication between stakeholders, project teams, and vendors.
Provide support, mentoring, and guidance to project teams.
Qualifications:

Bachelor's degree in business, finance, or IT preferred, or equivalent experience.
Minimum of seven years of business analysis experience in IT or a business setting.
Experience working with Salesforce technology and enterprise IT applications.
Strong skills in writing clear and testable requirements documents.
Proficiency in requirements analysis/management tools and goal-setting.
Ability to lead requirements workshops and construct business process models.
Familiarity with Waterfall, Agile, and Iterative software development methodologies.
Excellent problem-solving, communication, and organizational skills.
Proficiency in Microsoft Office and documentation tools.
Certifications (Preferred):

PMI Professional in Business Analysis (PMI-PBA)®
IIBA Certified Business Analysis Professional™ (CBAP®)
IIBA Certification of Competency in Business Analysis™ (CCBA®)
This role requires a deep understanding of Salesforce, strong analytical skills, and the ability to communicate effectively with diverse stakeholders to drive successful Salesforce projects.

Job Title: Senior Salesforce Business Analyst (Full-Time, Remote - USA Only)

Overview:
We are seeking an experienced and detail-oriented professional to join our clients team as a Senior Business Analyst. This is a full-time, remote position open to candidates based in the USA.

Responsibilities:
This role involves leading and contributing to critical business initiatives through effective process enablement and collaboration. Key responsibilities include:

• Participating in all phases of the business process lifecycle, with a focus on documenting detailed business requirements.
• Leading or managing major programs and projects to ensure successful completion.
• Engaging with stakeholders to understand business challenges and desired outcomes, conducting discovery sessions to troubleshoot and resolve complex issues.
• Applying advanced technical principles and creativity to define and address business needs for complex initiatives.
• Documenting detailed business requirements and translating them into actionable user stories and acceptance criteria.
• Evaluating and recommending solutions, policies, and technologies to meet specific needs and achieve optimal outcomes.
• Preparing impact analyses and feasibility studies for highly complex technology and business projects.
• Ensuring adherence to company standards and conducting inspections as necessary.
• Coordinating or participating in the creation of test scripts and facilitating User Acceptance Testing (UAT) processes.
• Supporting pre-production validation and managing change communication and training to ensure all stakeholders are informed and prepared for new implementations.
• Providing regular project updates to executive sponsors, managing scope, timelines, and conflict resolution as needed.

Requirements:

• Bachelor's degree in Accounting, Business, Technology, or equivalent experience.
• At least 10 years of relevant experience, including hands-on work in developing business relationships and driving transformation initiatives.
• A minimum of 5 years of experience supporting or configuring ERP, CRM, or automation systems.
• Strong analytical approach to business process design with an emphasis on cross-functional efficiency.
• Excellent verbal, written, and presentation communication skills.
• Proven ability to prioritize and execute tasks effectively in a fast-paced environment.

Preferred Qualifications:

• Experience working in Agile environments using tools like Jira or Confluence.
• At least 5 years of Business Analyst experience.
• 5+ years of experience with Salesforce, particularly in documenting and refining business processes.

This role is fully remote and open to candidates based in the USA only.

Position Overview
We are seeking a talented Salesforce Sr. Business Analyst to partner with internal teams, ensuring our processes and systems-primarily built around Salesforce-drive operational excellence and enhance the user experience. This role plays a critical part in identifying opportunities to optimize processes and apply technology solutions that align with our growth objectives.

Primary Responsibilities
The responsibilities below outline the key aspects of this position. Additional duties may be assigned as required. The ideal candidate will demonstrate the ability to meet these responsibilities to a high standard.

• Facilitate and actively participate in all phases of the business process lifecycle, with a focus on detailed business requirements documentation.
• Lead or contribute to major programs and projects, often acting as the project lead.
• Collaborate with stakeholders to understand and document business challenges, driving discovery sessions to troubleshoot complex issues and manage resolutions.
• Apply advanced technical principles and creativity to define and address business needs for complex initiatives.
• Develop new concepts and approaches, evaluating alternatives to deliver the best solutions aligned with business objectives.
• Translate detailed business requirements into user stories and acceptance criteria for development teams.
• Conduct feasibility studies, impact analyses, and inspections to ensure adherence to company standards.
• Provide regular updates to executive sponsors on project scope, status, and timelines, and resolve conflicts as needed.
• Coordinate or participate in creating and executing test scripts, User Acceptance Testing (UAT), and pre-production validations.
• Support change management efforts, including communication and training, to ensure successful implementation and stakeholder understanding of enhancements.

Requirements

• Bachelor's degree in Accounting, Business, Technology, or equivalent experience.
• 10+ years of experience in a related field, with demonstrated expertise in building business relationships and leading transformation initiatives.
• 5+ years of experience supporting or configuring ERP, CRM, or intelligent automation systems.
• Strong analytical skills with a focus on cross-functional process design and efficiency.
• Excellent verbal and written communication skills, including strong presentation capabilities.
• Proven ability to prioritize and execute tasks effectively in a fast-paced environment.

Preferred Skills

• Admin-level experience working in an Agile environment (Jira, Confluence).
• 5+ years of experience as a Business Analyst.
• 5+ years of experience with Salesforce, including documenting and refining business requirements and a strong understanding of Salesforce processes and objects.

Salesforce Integration Specialist

Wien

Mason Frank International ist ein auf Salesforce spezialisiertes Personalvermittlungsunternehmen. Ein Kunde von uns in Wien, sucht derzeit eine/n Salesforce Integration Spezialist.

Verantwortungsbereich:

• Unterstützung bei der Integration von Salesforce mit Microsoft Dynamics 365, SAP, und Mulesoft u.A.
• Entwicklung und Anpassung von Schnittstellen und Lösungen mit Java und APEX.
• Analyse von Geschäftsanforderungen und Implementierung effizienter Integrationsprozesse.
• Enge Zusammenarbeit mit anderen Teams zur Optimierung der Systemarchitektur.

Dein Profil:

• Erfahrung in der Integration von Salesforce mit Drittanbietersystemen.
• Fundierte Kenntnisse in Java und APEX.
• Idealerweise Erfahrung mit Microsoft Dynamics 365, SAP und Mulesoft.
• Teamorientierte, lösungsorientierte Arbeitsweise.
• Du sprichst fliessend Deutsch und Englisch.

Wenn du dich für diese Stelle interessierst und mehr wissen möchtest, zögere bitte nicht, uns zu kontaktieren.

We are looking for a skilled Salesforce Technical Lead and Solution Architect to join a dynamic IT team within a forward-thinking organization. This role is pivotal in supporting the digital transformation of customer and partner engagement through the Salesforce platform and other cutting-edge technologies.

As the Salesforce Technical Lead, you will be responsible for designing and implementing scalable, robust solutions that integrate seamlessly with business processes. This position combines technical leadership, hands-on development, and collaboration with cross-functional teams to drive innovation and deliver impactful results.

Role Highlights:

• Serve as the technical leader, guiding development teams to create custom Salesforce solutions and integrations.
• Design end-to-end architectures aligned with business objectives and best practices.
• Manage technical releases, including environment setup, CI/CD pipelines, and deployment processes.
• Collaborate with functional teams to translate business requirements into technical solutions.
• Maintain and improve system documentation, data models, and architectural frameworks.
• Evaluate platform updates and recommend enhancements to drive efficiency.

Key Qualifications:

• Extensive experience with Salesforce configuration and development, including Apex, Lightning Components, Salesforce APIs, and automation tools.
• Proven ability to manage releases in an Agile/DevOps environment.
• Strong background in integrating Salesforce with other systems and ensuring seamless data flow.
• Leadership skills to manage both internal and external resources effectively.
• Expertise in Salesforce Sales Cloud, Service Cloud, and Experience Cloud.

Preferred Locations: Dallas, TX, or nearby areas, with occasional travel required.

Join an organization committed to fostering collaboration and innovation. If you are a self-starter with a passion for solving complex problems and driving digital transformation, we want to hear from you!

itle: Systems Engineer
Location: Vancouver, WA - Portland, OR
Job Profile: Systems Engineer

We are seeking a Systems Engineer to join our IT Enterprise Engineering team. In this role, you will work closely with other Systems and Software Engineers to support enterprise IT infrastructure and services. You'll contribute to the provisioning, maintenance, and improvement of systems and services used across the organization, collaborating with the broader team to engineer innovative solutions.

This position primarily focuses on the needs of the Vancouver, WA office and local team. You'll handle ongoing hardware upgrades and service migrations to new systems while supporting local infrastructure and the user community.



Responsibilities:

• Oversee and maintain a mix of physical and virtual system environments, ensuring optimal performance and reliability.
• Implement regular updates, backups, and system monitoring to uphold infrastructure integrity.
• Provide support for advanced engineering software tools and applications.
• Ensure adherence to organizational policies and compliance standards within the local infrastructure.
• Act as the primary point of support for the local team, addressing technology needs and introducing suitable solutions.
• Diagnose and resolve infrastructure-related challenges, minimizing downtime and disruptions.
• Document current systems and processes, creating clear guidelines for operational improvements and future transitions.
• Lead and contribute to the seamless migration of services to upgraded infrastructure platforms.
• Design and implement scalable infrastructure solutions in collaboration with cross-functional teams and leadership.
• Enhance automation efforts by optimizing configuration, templates, and deployments across operating environments.
• Expand monitoring and alerting systems to ensure proactive issue identification and resolution.
• Partner with IT teams to guarantee a seamless setup for tools, workflows, and team collaboration.
• Identify and implement cost-effective technologies to enhance operations while minimizing expenses.
• Conduct evaluations of emerging technologies and prioritize implementations based on organizational needs.
• Clearly communicate project timelines, dependencies, and progress to stakeholders, ensuring alignment with business goals.
  
  Skills & Abilities:
  ● Extensive Linux systems administration and deployment experience in a high demand engineering environment. Comprehensive experience is required, encompassing all aspects of systems management, hardware, virtualization, identity management/authentication, storage and networking. 5+ Years of experience, preferably with Red Hat and Ubuntu.
  ● Experience with virtualization technologies such as VMWare/vCenter
  ● Experience with Storage Area Networks (SAN).
  ● Technical certifications such as Red Hat, MCP, MCSE or equivalent work experience.
  ● 2+ Years of experience with current Windows Server versions, Active Directory administration, DNS, DHCP, Distributed File Services, Print Services, Group Policy Management, and FSMO roles.
  ● Experience with microservices such as Kubernetes and container technologies
  ● Experience in core infrastructure technologies, including load balancing, auto-scaling, replication, networking, authentication protocols and encryption
  ● Experience with building services on AWS/GCP platforms and On-Premise Virtual/Physical infrastructure

Salesforce Architect
Location: Onsite in Cincinnati, OH
Employment Type: Full-time

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Key Responsibilities

• Collaborate with stakeholders across IT and business units to align IT strategies with key business objectives.
• Create and maintain architectural artifacts, including context diagrams, conceptual, logical, and physical architectures.
• Develop and enforce architectural principles, guidelines, and technology standards for organization-wide use.
• Analyze the current architectural landscape for efficiencies and define target states with transition plans and roadmaps.
• Lead or contribute to vendor, technology, and tool selection processes.
• Research industry trends and recommend technologies and methodologies to stakeholders at all levels.
• Promote the development and utilization of Enterprise IT assets and services across business units.
• Define governance structures such as architecture and technology review boards and actively enforce alignment with principles and standards.
• Provide architectural support, mentoring, and guidance to architects and project teams.
• Contribute to the advancement of Enterprise Architecture processes.
• Perform additional duties as required and ensure compliance with organizational policies and standards.

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Qualifications

• Education: Bachelor's degree or equivalent professional experience.
• Experience:
  • Significant professional experience in Enterprise Architecture., 8+ Years of experience
  • Expertise in developing architectural models with specialization in one or more areas (business, information, application/technical architecture) and breadth across all disciplines.
  • Familiarity with Enterprise Architecture tools and frameworks.
  • Proven experience in product evaluations and buy-or-build decisions.
  • Programming experience in languages like C#, Java, .NET, or C++ is a plus.
  • Knowledge of IBM Content Management Systems (e.g., FileNet P8) is advantageous.
  • Background in insurance or financial systems is a bonus.
• Skills:
  • Exceptional communication, presentation, and influencing abilitie

We are seeking an energetic Business Development representative to join one of our customers in Chicago. In this role, you will drive growth, working very closely with Sales and key partners. BDRs are tasked with strategically developing and qualifying revenue opportunities within assigned account territories and segments.

The ideal candidate is a motivated, organised, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining an extensive knowledge of current market conditions.

Responsibilities

• Cultivate strong business relationships with key decision-makers
• Proactively identify new opportunities and deliver innovative solutions to customers
• Develop market strategies by researching lists of high-potential prospects
• Meet and exceed lead generation and sales targets through proactive business development initiatives.
• Qualify, nurture, and manage prospects to move them through the sales pipeline.
• Conduct outbound prospecting activities via phone calls, emails, and social media to identify potential clients.
• Manage inbound leads from the company's marketing campaigns and follow up with timely outreach.
• Keep up-to-date records of all interactions in Salesforce CRM, ensuring thorough tracking of lead activities and follow-ups.
• Collaborate with the marketing team to promote both live and online events to potential clients.
• Clearly communicate client needs and requirements to the sales team to ensure a smooth handoff and client success.

Qualifications

• Bachelor's degree or equivalent experience in Business
• Strong verbal and written communication skills.
• Experience in a sales environment, ideally with experience booking meetings for Account Executives
• Exceptional customer service, organisation, and multitasking abilities.
• Proficiency in Microsoft Office products; familiarity with Salesforce, Outreach, and ZoomInfo is a plus.
• Comfortable with social media and Salesforce platforms like LinkedIn, Facebook, X, and Salesforce App-Exchange for prospecting and outreach.

Mason Frank International is a global leader for Salesforce.com recruitment, specializing solely in connecting Salesforce professionals with opportunities!

Job Title: Salesforce Donor Database Director

Location: Hybrid in New York City

Job Type: Full-Time

Overview:
We are seeking an experienced Salesforce professional to oversee donor database operations, ensure data accuracy, and drive strategic improvements in data processes. This role offers an opportunity to lead a team and collaborate across multiple departments to enhance data-driven decision-making and optimize Salesforce capabilities.

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Responsibilities:

• Maintain accurate and current donor data, tracking key information, activities, and reporting.
• Lead and strategize database improvements, focusing on Salesforce (Nonprofit Cloud experience is a plus).
• Oversee configuration and implementation of third-party Salesforce integrations, such as donor platforms, email marketing tools, payment processors, and marketing automation solutions.
• Support stakeholders in leveraging data for strategic initiatives.
• Develop and enhance moves management processes and donor engagement plans.
• Utilize data visualization tools (e.g., Tableau, QlikView) to create or update revenue and expense dashboards (preferred but not required).
• Streamline large data imports and exports using tools like Data Loader, Demand Tools, Apsona, or middleware solutions.
• Document processes, create training materials, and ensure up-to-date system guides are available.
• Establish business rules, policies, and best practices to ensure consistent data entry, hygiene, and governance.
• Train users on database usage, integrations, automations, reporting, and business rules.
• Communicate project updates, provide support, and foster collaboration across teams.
• Diagnose and resolve database issues, including performance and data consistency concerns.
• Monitor database performance, optimize speed and efficiency, and coordinate with vendors as needed.
• Implement backup and recovery strategies and manage environment transitions.
• Ensure compliance with security protocols, including access controls and data encryption.
• Lead post-implementation training, monitor adoption, and prioritize system enhancements.
• Manage and mentor the database team, ensuring smooth execution of daily operations, imports/exports, reconciliations, and reporting.

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Qualifications:

• Bachelor's degree in Computer Science or a related field.
• Salesforce certification required, with NPSP experience preferred.
• 3-5 years' experience as a Salesforce Administrator, with expertise in database management.
• 3-5 years' experience in team leadership and mentorship.
• Experience in managing data operations; nonprofit experience is a plus.
• Proficiency with Salesforce data tools and Excel.
• Strong project management skills with experience using tools like Jira or Asana.
• Exceptional attention to detail and organizational abilities.
• Familiarity with moves management and donor engagement processes.