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Salesforce Business Analyst - Onsite | Full-Time

• Experience: 3-5 years as a Salesforce Business Analyst or in a similar role
• Salesforce Expertise: Hands-on experience with Sales Cloud and/or Service Cloud preferred
• Technical Skills: Proficiency in Salesforce configuration and reporting tools
• Business Process Knowledge: Strong ability to analyze and optimize workflows
• Communication & Collaboration: Ability to engage with stakeholders at all levels
• Problem-Solving: Strong analytical skills to identify, troubleshoot, and resolve challenges

• Act as a liaison between business and technical teams to ensure effective solutions
• Gather and document requirements, mapping them to Salesforce capabilities
• Define key performance indicators (KPIs) and track success metrics
• Manage backlog requirements and prepare for execution
• Create test scripts and perform system & user acceptance testing (UAT)
• Develop training materials and support user adoption
• Optimize Salesforce functionality and contribute to process improvements

• Analyze and define business requirements for Salesforce.com systems related to sales operations and effectiveness.
• Provide support for sales incentive and compensation plans, ensuring accurate and timely delivery.
• Develop and manage sales reporting, dashboards, and metrics to support decision-making processes.
• Collaborate with cross-functional teams to improve sales processes, identify gaps, and provide solutions within Salesforce.
• Design and implement Salesforce solutions to meet the evolving needs of the business.
• Work with stakeholders to understand business challenges and create actionable plans for optimization.

• Bachelor's degree required from an accredited institution.
• 5+ years of experience within Sales Operations or Sales Effectiveness organizations.
• 2+ years of experience managing or providing support for sales incentive and compensation plans.
• Expertise in Excel Power Query and Power Pivot.
• Experience with Salesforce.com, including reporting and dashboard creation.
• Solid understanding of sales reporting processes, data analysis, and creating actionable insights.

• Strong communication skills and the ability to work effectively with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Salesforce certification is a plus.

Salesforce Business Analyst - Onsite | Full-Time

• Experience: 3-5 years as a Salesforce Business Analyst or in a similar role
• Salesforce Expertise: Hands-on experience with Sales Cloud and/or Service Cloud preferred
• Technical Skills: Proficiency in Salesforce configuration and reporting tools
• Business Process Knowledge: Strong ability to analyze and optimize workflows
• Communication & Collaboration: Ability to engage with stakeholders at all levels
• Problem-Solving: Strong analytical skills to identify, troubleshoot, and resolve challenges

• Act as a liaison between business and technical teams to ensure effective solutions
• Gather and document requirements, mapping them to Salesforce capabilities
• Define key performance indicators (KPIs) and track success metrics
• Manage backlog requirements and prepare for execution
• Create test scripts and perform system & user acceptance testing (UAT)
• Develop training materials and support user adoption
• Optimize Salesforce functionality and contribute to process improvements

• Participating in all phases of the business process lifecycle, with a focus on documenting detailed business requirements.
• Leading or managing major programs and projects to ensure successful completion.
• Engaging with stakeholders to understand business challenges and desired outcomes, conducting discovery sessions to troubleshoot and resolve complex issues.
• Applying advanced technical principles and creativity to define and address business needs for complex initiatives.
• Documenting detailed business requirements and translating them into actionable user stories and acceptance criteria.
• Evaluating and recommending solutions, policies, and technologies to meet specific needs and achieve optimal outcomes.
• Preparing impact analyses and feasibility studies for highly complex technology and business projects.
• Ensuring adherence to company standards and conducting inspections as necessary.
• Coordinating or participating in the creation of test scripts and facilitating User Acceptance Testing (UAT) processes.
• Supporting pre-production validation and managing change communication and training to ensure all stakeholders are informed and prepared for new implementations.
• Providing regular project updates to executive sponsors, managing scope, timelines, and conflict resolution as needed.

• Bachelor's degree in Accounting, Business, Technology, or equivalent experience.
• At least 10 years of relevant experience, including hands-on work in developing business relationships and driving transformation initiatives.
• A minimum of 5 years of experience supporting or configuring ERP, CRM, or automation systems.
• Strong analytical approach to business process design with an emphasis on cross-functional efficiency.
• Excellent verbal, written, and presentation communication skills.
• Proven ability to prioritize and execute tasks effectively in a fast-paced environment.

• Experience working in Agile environments using tools like Jira or Confluence.
• At least 5 years of Business Analyst experience.
• 5+ years of experience with Salesforce, particularly in documenting and refining business processes.

• Collaborate with stakeholders to document detailed business needs and translate them into actionable project plans.
• Lead or contribute to significant programs or projects, ensuring deliverables align with business goals.
• Conduct in-depth discovery sessions to identify and resolve complex challenges in workflows, system functionality, and operations.
• Develop creative solutions for process improvements by applying advanced technical and business knowledge.
• Prepare detailed user stories, acceptance criteria, and documentation to guide development teams.
• Evaluate multiple approaches to solve complex challenges and select the best solutions.
• Analyze project impacts and conduct feasibility studies for proposed initiatives.
• Ensure compliance with company policies, standards, and best practices.
• Create test plans and coordinate user acceptance testing (UAT) to validate system enhancements.
• Support pre-deployment validation, communication, and change management efforts to ensure seamless adoption of new processes and tools.
• Provide regular updates to leadership regarding project progress, scope, and timelines.

• Bachelor's degree in a related field or equivalent professional experience.
• 10+ years of experience in operations, business analysis, or process optimization roles.
• Proven ability to drive business transformation initiatives and build strong relationships across teams.
• Hands-on experience configuring and supporting CRM and ERP platforms.
• Analytical expertise in business process design with a focus on cross-functional interdependencies.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple projects in a dynamic environment.

• Familiarity with Agile methodologies and tools such as Jira or Confluence.
• 5+ years of experience in business analysis, including documentation and process improvement.
• Hands-on experience with CRM platforms, particularly in workflow configuration and system administration.
• Relevant certifications in CRM administration or related technologies are a plus.

• Collaborate with stakeholders to document detailed business needs and translate them into actionable project plans.
• Lead or contribute to significant programs or projects, ensuring deliverables align with business goals.
• Conduct in-depth discovery sessions to identify and resolve complex challenges in workflows, system functionality, and operations.
• Develop creative solutions for process improvements by applying advanced technical and business knowledge.
• Prepare detailed user stories, acceptance criteria, and documentation to guide development teams.
• Evaluate multiple approaches to solve complex challenges and select the best solutions.
• Analyze project impacts and conduct feasibility studies for proposed initiatives.
• Ensure compliance with company policies, standards, and best practices.
• Create test plans and coordinate user acceptance testing (UAT) to validate system enhancements.
• Support pre-deployment validation, communication, and change management efforts to ensure seamless adoption of new processes and tools.
• Provide regular updates to leadership regarding project progress, scope, and timelines.

• Bachelor's degree in a related field or equivalent professional experience.
• 10+ years of experience in operations, business analysis, or process optimization roles.
• Proven ability to drive business transformation initiatives and build strong relationships across teams.
• Hands-on experience configuring and supporting CRM and ERP platforms.
• Analytical expertise in business process design with a focus on cross-functional interdependencies.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple projects in a dynamic environment.

• Familiarity with Agile methodologies and tools such as Jira or Confluence.
• 5+ years of experience in business analysis, including documentation and process improvement.
• Hands-on experience with CRM platforms, particularly in workflow configuration and system administration.
• Relevant certifications in CRM administration or related technologies are a plus.

• Manage and execute sales incentive programs accurately and promptly
• Audit and establish territory alignments, sales objectives, and statements for review
• Ensure adherence to incentive program regulations and facilitate discrepancy resolution
• Collaborate with finance and HR teams to optimize sales incentive program workflows

• Design reports and dashboards containing vital sales incentive metrics for senior management review
• Monitor reporting usage in Salesforce.com to ensure access to essential data for sales reps and leaders
• Provide insights and analysis to bolster sales strategies and decision-making

• Contribute to developing and documenting standard operating procedures
• Evaluate and manage sales support tools to maximize capabilities and enhance efficiencies
• Partner with the training team to ensure thorough training on key tools and technology for the sales team

• Collaborate with functional leaders, business units, and subject matter experts to ensure the success of key projects and initiatives

• Bachelor's degree from an accredited institution
• 5+ years of experience in Sales Operations or Effectiveness
• 2+ years of experience managing or supporting sales incentive and compensation plans
• Proficiency in Excel Power Query and Power Pivot
• Experience with Salesforce.com
• Familiarity with sales reporting and dashboards in Salesforce or other software

• Proficiency in Microsoft Suite
• Ability to utilize advanced Excel functions with large datasets
• Proficient in Salesforce.com or other CRM software with knowledge of SQL for query retrieval
• Strong communication skills for effective interaction in group and one-on-one settings
• Organizational skills and attention to detail for multitasking and managing various stakeholders
• Data analysis skills for process improvement and identifying opportunities
• Problem-solving abilities and operational excellence
• Self-starter with the capability to focus on goals with minimal supervision

Key Responsibilities:

Required Qualifications:

Primary Responsibilities

• Develop and maintain MuleSoft integrations using various components such as flows, sub-flows, connectors, and asynchronous flows.
• Lead the creation of data integrations, ensuring seamless connectivity and data flow across systems.
• Design and implement APIs using RAML to ensure scalability and compliance with best practices.
• Manage REST/SOAP web services for efficient data exchange.
• Design dataflows, logging mechanisms, and adhere to design patterns like RESTful design principles.
• Document integration requirements, processes, and design specifications to ensure clarity and alignment.
• Provide continuous technical support, optimize post-launch, monitor, and resolve operational issues.
• Identify and troubleshoot integration issues, conduct root cause analysis, and implement necessary fixes.
• Collaborate with technical and non-technical stakeholders to gather requirements and translate them into technical solutions.
• Stay abreast of emerging integration technologies and industry best practices to deliver cutting-edge solutions.

Required Skills and Qualifications

• Expertise in MuleSoft features, including integration flows, sub-flows, connectors, flow controls, and asynchronous flows.
• Proficiency in handling various data formats such as JSON, XML, XSLT, CSV, Excel, and Flat files.
• Experience with Salesforce integrations using Batch, Broadcast, Bidirectional, Event-driven, and SOQL.
• Familiarity with cloud computing platforms like AWS, Azure, or Google Cloud.
• Conduct unit testing, integration testing, and support user acceptance testing for MuleSoft integrations.
• Implement security measures in APIs, ensuring compliance with organizational security standards and industry regulations such as GDPR, HIPAA, and PHI.

Preferred/Desirable Knowledge, Skills, and Education

• Hands-on experience with Enterprise Application Integration (EAI), B2B integrations, and Service-Oriented Architecture (SOA) using MuleSoft.
• Proficiency in Agile development methodologies and collaborating with distributed teams.
• Strong troubleshooting skills to resolve technical issues related to MuleSoft integrations.
• Excellent communication skills to interact effectively with both technical and non-technical stakeholders.
• Ability to excel in highly ambiguous and fast-paced environments, adapting quickly to evolving requirements and priorities.
• Bachelor's or master's degree in computer science or a related field.
• 5+ years of relevant experience.