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As a Salesforce Business Analyst, you will collaborate closely with stakeholders to define and communicate business requirements across the Salesforce suite. This role involves eliciting, analyzing, and validating requirements, ensuring alignment with project goals and scope. You will play a key role in bridging the gap between business needs and IT solutions, guiding project teams, and ensuring successful Salesforce implementations.

Responsibilities:

Plan and monitor business analysis activities for Salesforce changes.
Elicit and communicate business requirements effectively, ensuring stakeholder needs are understood.
Manage business requirements, trace relationships, and assess value and risks.
Analyze Salesforce needs, recommend solutions, and tailor requirements for stakeholder groups.
Coordinate meetings and facilitate communication between stakeholders, project teams, and vendors.
Provide support, mentoring, and guidance to project teams.
Qualifications:

Bachelor's degree in business, finance, or IT preferred, or equivalent experience.
Minimum of seven years of business analysis experience in IT or a business setting.
Experience working with Salesforce technology and enterprise IT applications.
Strong skills in writing clear and testable requirements documents.
Proficiency in requirements analysis/management tools and goal-setting.
Ability to lead requirements workshops and construct business process models.
Familiarity with Waterfall, Agile, and Iterative software development methodologies.
Excellent problem-solving, communication, and organizational skills.
Proficiency in Microsoft Office and documentation tools.
Certifications (Preferred):

PMI Professional in Business Analysis (PMI-PBA)®
IIBA Certified Business Analysis Professional™ (CBAP®)
IIBA Certification of Competency in Business Analysis™ (CCBA®)
This role requires a deep understanding of Salesforce, strong analytical skills, and the ability to communicate effectively with diverse stakeholders to drive successful Salesforce projects.

Job Title: Senior Salesforce Business Analyst (Full-Time, Remote - USA Only)

Overview:
We are seeking an experienced and detail-oriented professional to join our clients team as a Senior Business Analyst. This is a full-time, remote position open to candidates based in the USA.

Responsibilities:
This role involves leading and contributing to critical business initiatives through effective process enablement and collaboration. Key responsibilities include:

• Participating in all phases of the business process lifecycle, with a focus on documenting detailed business requirements.
• Leading or managing major programs and projects to ensure successful completion.
• Engaging with stakeholders to understand business challenges and desired outcomes, conducting discovery sessions to troubleshoot and resolve complex issues.
• Applying advanced technical principles and creativity to define and address business needs for complex initiatives.
• Documenting detailed business requirements and translating them into actionable user stories and acceptance criteria.
• Evaluating and recommending solutions, policies, and technologies to meet specific needs and achieve optimal outcomes.
• Preparing impact analyses and feasibility studies for highly complex technology and business projects.
• Ensuring adherence to company standards and conducting inspections as necessary.
• Coordinating or participating in the creation of test scripts and facilitating User Acceptance Testing (UAT) processes.
• Supporting pre-production validation and managing change communication and training to ensure all stakeholders are informed and prepared for new implementations.
• Providing regular project updates to executive sponsors, managing scope, timelines, and conflict resolution as needed.

Requirements:

• Bachelor's degree in Accounting, Business, Technology, or equivalent experience.
• At least 10 years of relevant experience, including hands-on work in developing business relationships and driving transformation initiatives.
• A minimum of 5 years of experience supporting or configuring ERP, CRM, or automation systems.
• Strong analytical approach to business process design with an emphasis on cross-functional efficiency.
• Excellent verbal, written, and presentation communication skills.
• Proven ability to prioritize and execute tasks effectively in a fast-paced environment.

Preferred Qualifications:

• Experience working in Agile environments using tools like Jira or Confluence.
• At least 5 years of Business Analyst experience.
• 5+ years of experience with Salesforce, particularly in documenting and refining business processes.

This role is fully remote and open to candidates based in the USA only.

Position: Salesforce Sr. - Business Systems Analyst

Overview
We are seeking a skilled Operations Analyst to partner with internal teams in optimizing business processes and enhancing system functionality. This role focuses on driving efficiency, improving user experiences, and supporting the organization's growth objectives, leveraging enterprise technology platforms, including CRM systems.

Key Responsibilities
The following outlines the core duties of the position. Additional responsibilities may be assigned as needed. Candidates must meet the requirements listed to perform these functions effectively.

• Collaborate with stakeholders to document detailed business needs and translate them into actionable project plans.
• Lead or contribute to significant programs or projects, ensuring deliverables align with business goals.
• Conduct in-depth discovery sessions to identify and resolve complex challenges in workflows, system functionality, and operations.
• Develop creative solutions for process improvements by applying advanced technical and business knowledge.
• Prepare detailed user stories, acceptance criteria, and documentation to guide development teams.
• Evaluate multiple approaches to solve complex challenges and select the best solutions.
• Analyze project impacts and conduct feasibility studies for proposed initiatives.
• Ensure compliance with company policies, standards, and best practices.
• Create test plans and coordinate user acceptance testing (UAT) to validate system enhancements.
• Support pre-deployment validation, communication, and change management efforts to ensure seamless adoption of new processes and tools.
• Provide regular updates to leadership regarding project progress, scope, and timelines.

Qualifications

• Bachelor's degree in a related field or equivalent professional experience.
• 10+ years of experience in operations, business analysis, or process optimization roles.
• Proven ability to drive business transformation initiatives and build strong relationships across teams.
• Hands-on experience configuring and supporting CRM and ERP platforms.
• Analytical expertise in business process design with a focus on cross-functional interdependencies.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple projects in a dynamic environment.

Preferred Experience

• Familiarity with Agile methodologies and tools such as Jira or Confluence.
• 5+ years of experience in business analysis, including documentation and process improvement.
• Hands-on experience with CRM platforms, particularly in workflow configuration and system administration.
• Relevant certifications in CRM administration or related technologies are a plus.

Note: This position is open to U.S. work-authorized candidates only. Unfortunately, we cannot provide sponsorship for this role

Position Overview
We are seeking a talented Salesforce Sr. Business Analyst to partner with internal teams, ensuring our processes and systems-primarily built around Salesforce-drive operational excellence and enhance the user experience. This role plays a critical part in identifying opportunities to optimize processes and apply technology solutions that align with our growth objectives.

Primary Responsibilities
The responsibilities below outline the key aspects of this position. Additional duties may be assigned as required. The ideal candidate will demonstrate the ability to meet these responsibilities to a high standard.

• Facilitate and actively participate in all phases of the business process lifecycle, with a focus on detailed business requirements documentation.
• Lead or contribute to major programs and projects, often acting as the project lead.
• Collaborate with stakeholders to understand and document business challenges, driving discovery sessions to troubleshoot complex issues and manage resolutions.
• Apply advanced technical principles and creativity to define and address business needs for complex initiatives.
• Develop new concepts and approaches, evaluating alternatives to deliver the best solutions aligned with business objectives.
• Translate detailed business requirements into user stories and acceptance criteria for development teams.
• Conduct feasibility studies, impact analyses, and inspections to ensure adherence to company standards.
• Provide regular updates to executive sponsors on project scope, status, and timelines, and resolve conflicts as needed.
• Coordinate or participate in creating and executing test scripts, User Acceptance Testing (UAT), and pre-production validations.
• Support change management efforts, including communication and training, to ensure successful implementation and stakeholder understanding of enhancements.

Requirements

• Bachelor's degree in Accounting, Business, Technology, or equivalent experience.
• 10+ years of experience in a related field, with demonstrated expertise in building business relationships and leading transformation initiatives.
• 5+ years of experience supporting or configuring ERP, CRM, or intelligent automation systems.
• Strong analytical skills with a focus on cross-functional process design and efficiency.
• Excellent verbal and written communication skills, including strong presentation capabilities.
• Proven ability to prioritize and execute tasks effectively in a fast-paced environment.

Preferred Skills

• Admin-level experience working in an Agile environment (Jira, Confluence).
• 5+ years of experience as a Business Analyst.
• 5+ years of experience with Salesforce, including documenting and refining business requirements and a strong understanding of Salesforce processes and objects.

We are looking for a skilled Salesforce Technical Lead and Solution Architect to join a dynamic IT team within a forward-thinking organization. This role is pivotal in supporting the digital transformation of customer and partner engagement through the Salesforce platform and other cutting-edge technologies.

As the Salesforce Technical Lead, you will be responsible for designing and implementing scalable, robust solutions that integrate seamlessly with business processes. This position combines technical leadership, hands-on development, and collaboration with cross-functional teams to drive innovation and deliver impactful results.

Role Highlights:

• Serve as the technical leader, guiding development teams to create custom Salesforce solutions and integrations.
• Design end-to-end architectures aligned with business objectives and best practices.
• Manage technical releases, including environment setup, CI/CD pipelines, and deployment processes.
• Collaborate with functional teams to translate business requirements into technical solutions.
• Maintain and improve system documentation, data models, and architectural frameworks.
• Evaluate platform updates and recommend enhancements to drive efficiency.

Key Qualifications:

• Extensive experience with Salesforce configuration and development, including Apex, Lightning Components, Salesforce APIs, and automation tools.
• Proven ability to manage releases in an Agile/DevOps environment.
• Strong background in integrating Salesforce with other systems and ensuring seamless data flow.
• Leadership skills to manage both internal and external resources effectively.
• Expertise in Salesforce Sales Cloud, Service Cloud, and Experience Cloud.

Preferred Locations: Dallas, TX, or nearby areas, with occasional travel required.

Join an organization committed to fostering collaboration and innovation. If you are a self-starter with a passion for solving complex problems and driving digital transformation, we want to hear from you!