Serve as primary system Developer/Administrator for Applications not limited to Salesforce/nCino, fnformatica, Box, DocuSign, Own Backup, Foxtrot, SQL Server etc.
Demonstrate an understanding of all types of nCino business rules, forms, tools, users, permission sets, groups, profiles, objects, fields, and roles.
Design, document, and implement solutions by creating or modifying system workflows, dashboards, and reports to continuously improve data quality, process integrity and productivity.
Manage nCino enhancements by testing new functionality, deploying to a production environment, and communicating to end-users; Monitor nCino updates and address system configuration updates where needed.
Develop working relationships with nCino' s support department.
Educate business units on new nCino features.
Provide support for internal user requests while troubleshooting issues, escalating items to management, and nCino technical support as needed.
Partner with Loan Coordinators and Business Units to remain aware of technology and process challenges and needs.
Identify and communicate risks related to process and configuration changes while analyzing requirements and developing solutions across all applications.
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, validations, and other routine tasks.
Assist in training of new users, preparing training material, and grow the applications skill set across the organization.
Ability to learn, implement & support Foxtrot RPA (Robotic Process Automation) tool to help automate manual tasks via scripts.
Work with loan operations to understand challenges and automate core business processes.
Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
Manage Salesforce, Informatica, nCino data feeds and other integrations.
Coordinate the evaluation, scope, and completion of new development requests.
Effectively act as the liaison between our users, customers, and the application development teams.
Skills Required:
Previous experience working on multiple applications.
Knowledge about nCino (Bank Operating System), Fiserv & Q2
Ability to assess the impact of new requirements on Salesforce/nCino platform and all upstream and downstream applications, systems, and processes.
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Creative and analytical thinker with strong problem-solving skills
Must demonstrate ability to communicate effectively at all levels of the organization.
Advanced proficiency in Microsoft Office products.
Experience Required:
Minimum 3- 5 years of experience as Application Developer/Administrator.
Strong front end/back-end development abilities.
Experience using Apex, VBA, Macros, and other programming languages.
Experience using Salesforce Inspector, ANT Migration tool, Access DB, SQL Server.
Salesforce/nCino certifications preferred.
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the Salesforce/nCino platforms, with the ability to build custom apps and objects, formula fields, flows, validation rules, custom views, and other content of intermediate complexity.
Strong understanding of Salesforce/nCino best practices and functionality
A demonstrated ability to understand and articulate complex requirements.
Previous experience working in a SCRUM or agile environment preferred.