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    Salesforce Product Manager

    England, South Yorkshire, Sheffield

    • Up to £75,000 GBP
    • Account Managers Stelle
    • Fähigkeiten: Salesforce
    • Seniority: Mid-level

    Jobbeschreibung



    Job Title: Salesforce Product Manager

    Salary: Up to £75,000

    Work Model: Hybrid (3 Days a Week in the Sheffield Office)

    About the Role:

    In this pivotal role, you'll mentor a team of talented Salesforce admins while guiding cross-functional teams to enhance our Service Cloud platform. Your work will align with strategic business goals, transforming needs into technical solutions that improve customer satisfaction, boost efficiency, and drive revenue growth. You'll be the visionary shaping our Salesforce product roadmap, ensuring we're always ahead of the curve.

    Key Responsibilities:
    • Own the Product Roadmap: Collaborate with key stakeholders to develop a Salesforce product strategy that drives business goals.
    • Innovate and Prioritise: Identify and prioritise impactful features and enhancements to maximise efficiencies and customer satisfaction.
    • Cross-functional Leadership: Partner with teams to ensure product goals align with broader business objectives.
    • Market Insight: Stay ahead of trends through competitive analysis, ensuring the product suite remains cutting-edge.
    • Deliver Excellence: Work closely with the development team to ensure timely, high-quality releases, staying within budget.
    • Customer-Centric Approach: Build strong relationships with customers and partners to gather feedback and improve the product experience.


    What You'll Bring:
    • Proven experience as a Product Owner with a focus on user-centric solutions.
    • Expertise in Salesforce Service Cloud and familiarity with the wider Salesforce product suite.
    • Strong leadership skills with the ability to mentor teams and manage 3rd party partners.
    • A knack for influencing stakeholders and translating product visions into actionable roadmaps.
    • Exceptional communication and relationship-building skills with an ability to challenge and collaborate with senior stakeholders.

    Salesforce Product Owner

    England, London, City of London

    • £55,000 to £65,000 GBP
    • Account Managers Stelle
    • Fähigkeiten: Salesforce
    • Seniority: Mid-level

    Jobbeschreibung



    Job Title: Salesforce Product Owner

    Salary: £55,000 - £65,000 per annum + benefits

    Work model: Hybrid, 3 days a week in London

    Mason Frank has partnered with a leading travel business who are on the hunt for a Product Owner, in this role you'll set the vision and strategy, working with cross-functional teams to bring high-value solutions to life.

    The Role:
    • Primary Contact and Specialist: Serve as the primary contact and key specialist for a designated business area or product, ensuring a thorough understanding of how solutions are leveraged to meet business objectives.
    • Deep Business Insight and Requirement Collection: Develop a strong grasp of business needs by collaborating with key stakeholders and technical teams to ensure product development aligns with both business and user demands.
    • Vision, Strategy, and Roadmap: Work closely with Product and Engagement Leaders to establish a product vision, strategy, and roadmap that support company goals; prioritise updates and manage tools to communicate project tracking.
    • Ongoing Evaluation and Change Assessment: Continuously review product goals and stakeholder engagement methods, applying methodologies to evaluate the scale of changes or projects that require additional resources.
    • Documenting Requirements: Capture and document business requirements, translating them into scalable technology solutions, and establish metrics to track product success for ongoing enhancement.
    • Manage Dependencies and Support Implementation: Identify and document system dependencies, support project launches, and facilitate transition activities like testing, training, and knowledge transfer.
    • System Expertise and Optimisation: Collaborate across teams to pinpoint best practices, optimise processes for scalability, and ensure adherence to compliance standards relevant to the business area.
    • Engage Stakeholders and Drive Adoption: Keep stakeholders informed of progress, facilitate system adoption through training and demonstrations, and address ad-hoc support needs by implementing efficient processes.
    • Industry Awareness and Process Improvement: Stay current with industry trends, actively seek opportunities to improve team processes, and escalate issues through designated channels when necessary.




    Ideal Candidate Qualities:
    • Practical Analysis: Strong analytical skills paired with practical thinking. Understand the core needs of our internal teams, balancing short-term solutions with future growth. Know when Salesforce fits the need and when it doesn't.
    • Responsibility and Flexibility: Take ownership of tasks, manage expectations, and adapt to change with resilience. Quickly find solutions to tackle new challenges.
    • Adaptable Stakeholder Management: Adjust your approach to meet the unique needs and business styles of different stakeholders.
    • Clear Communication: Communicate clearly in writing and speech, whether explaining technical details, sharing successes, or delivering tough news. Ensure your message is clear across the organisation.


    Salesforce Development Lead

    England, London

    • £80,000 to £100,000 GBP
    • Developers Stelle
    • Seniority: Senior

    Jobbeschreibung



    Salesforce Development Lead

    Location- London/Remote (2 days a week in London office) , Start date- ASAP

    Contract Type- Permanent, Hours- Full Time, Salary - £80,000-£100,000 + Benefits

    A company in the Research sector is looking to expand its in house salesforce team. You would be part of some exciting projects. For this role you would oversee the in house salesforce centre of excellence and the relationship with the salesforce consulting business as well as being hands on with development.

    The Successful applicant will be offered a highly competitive salary, in addition to various benefits.

    Key responsibilities


    • Building strong working relationships with internal team members, external stakeholders, and departmental colleagues


    • Manage the small salesforce team


    • Manage the relationship with external salesforce partner


    • Lead the design of the target Salesforce architecture.


    • Perform initial Salesforce project engagement and requirements scoping while being hands on with salesforce development




    Requirements
    • Experience leading a Salesforce team.
    • Experience of mentoring, technical discussions and setting direction.
    • Excellent collaboration and communication skills with a delivery focussed mindset.
    • Experience with multiple Salesforce technologies: ideally with Sales Cloud, CPQ and Marketing Cloud.
    • Salesforce development experience




    If you are interested in this role, please send all enquiries to: j.mist1@masonfrank.com





    Mason Frank International is a leading supplier of Salesforce.com consultants on both a permanent and contract basis throughout Europe. We endeavour to bring our candidates a number of opportunities across a variety of sectors and industries, relevant to what you are looking for. If this is not the opportunity for you then please still get in contact as we are currently recruiting for a number of positions both Functional and Technical.



    Mason Frank International Ltd is acting as an Employment Agency in relation to this vacancy. Please visit our website for more opportunities

    CRM Director

    USA, New York

    • $130,000 to $130,000 USD
    • System Administrators Stelle
    • Fähigkeiten: Salesforce
    • Seniority: Mid-level

    Jobbeschreibung

    Mason Frank is working with a client in the nonprofit sector who are seeking a CRM Director to join their team. Their organization is committed to empowering communities through a wide range of programs focused on promoting stability, wellness, and opportunity.



    Job Type: Full Time

    Hybrid (2 DAYS On Site - Manhattan)

    Salary - $100,000 - $130,000

    Responsibilities:



    Salesforce and Systems Administration:

    • Design and enhance Salesforce environments to optimize client management across all programs and departments.
    • Lead both small- and large-scale Salesforce implementations for various organizational functions.
    • Collaborate with programs and administrative teams to develop innovative strategies for improved processes and personalized engagement.
    • Partner with program teams and/or external consultants to create technology solutions tailored to program needs.
    • Mentor and oversee Salesforce Administrators to implement and manage projects effectively.
    • Act as the organization's subject matter expert on Salesforce and third-party applications.
    • Provide expertise on data structures and modeling.
    • Perform core administrator tasks, including user management, roles, profiles, declarative automation, and storage management.
    • Troubleshoot and resolve system or data issues affecting multiple departments.
    • Develop and maintain documentation on processes and policies to ensure data accuracy and integrity.


    Program Partnership and Strategy:

    • Foster a culture that embraces data and technology as tools for continuous improvement.
    • Establish metrics and systems to collect and evaluate program performance data within and across programs.
    • Collaborate with program staff to implement process improvements that enhance data quality.
    • Align data tracking and measurement systems with the organization's strategic initiatives.
    • Build strong relationships and provide ongoing support to Salesforce users.
    • Assist program managers in strengthening compliance practices for programs and contracts.


    Reporting and Support:

    • Integrate data from multiple platforms to streamline reporting.
    • Generate ad hoc reports for program and administrative purposes.
    • Create and manage reporting and dashboard solutions to provide decision-making insights at all organizational levels.
    • Facilitate end-user training and ensure broad understanding of technical solutions.
    • Perform additional tasks as assigned by the supervisor.

    Qualifications:

    • Bachelor's Degree in a relevant field.
    • At least 8 years of Salesforce Administration experience, preferably in the nonprofit sector.
    • Salesforce certification(s) required.
    • Expertise in Salesforce Lightning Experience, Experience Sites, and Flow.
    • Basic understanding of Apex triggers, classes, and Visualforce pages.
    • Familiarity with HTML/CSS, JavaScript, and Lightning Web Components for advanced customization.
    • Experience with REST/SOAP APIs for third-party integrations.
    • Familiarity with middleware tools like Datablend.
    • Advanced SQL administration skills preferred.
    • Knowledge of SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) preferred.
    • Proven ability to create and maintain technical end-user documentation.
    • Strong customer service and communication abilities.
    • Capability to collaborate with diverse staff levels while maintaining confidentiality.
    • Proficiency in Microsoft Office Suite, especially Word and Excel.
    • Experience handling and analyzing large datasets.
    • Project management experience preferred.
    • Exceptional analytical, organizational, and problem-solving skills.
    • Attention to detail and adherence to organizational policies and procedures.


    Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.

    Neu

    Salesforce Tester

    England, London, City of London

    • £45,000 to £50,000 GBP
    • Other Positions Stelle
    • Fähigkeiten: Salesforce
    • Seniority: Mid-level

    Jobbeschreibung



    Salesforce QA/ Salesforce Tester

    Location- London/remote (twice per Month in office), Start date- ASAP

    Contract Type- Permanent, Hours- Full Time, Salary - Circa £45,000-£50,000 + Bonus

    If you are a skilled Salesforce QA/Tester who excels in a dynamic fast-paced environment, where you can apply your skills by working closely with Operations and IT teams, then this could be for you.

    The QA Tester role represents the critical responsibility in the assurance that the delivered product will work as required. Software Testers are quality assurance professionals who make sure software is doing what it is designed to do consistently.

    The Successful applicant will be offered a highly competitive salary, in addition to various benefits.

    Key responsibilities
    • Identify, record, document and track bugs
    • Review requirements, specifications and technical design
    • Creation of detailed test plans and test cases
    • Communicate with internal teams (e.g. developers and BA's) to identify system requirements.


    Requirements
    • Proven work experience in software quality assurance
    • Hands-on experience with both black and white box testing
    • Hands-on experience with automation and Manuel testing tools
    • Experience working in an Agile/Scrum development process
    • Analytical thinking and problem solving capabilities


    If you are interested in this role, please send all enquires to
    j.mist1@masonfrank.com





    Mason Frank International is a leading supplier of Salesforce.com consultants on both a permanent and contract basis throughout Europe. We endeavour to bring our candidates a number of opportunities across a variety of sectors and industries, relevant to what you are looking for. If this is not the opportunity for you then please still get in contact as we are currently recruiting for a number of positions both Functional and Technical.



    Mason Frank International Ltd is acting as an Employment Agency in relation to this vacancy. Please visit our website for more opportunities

    Neu

    Salesforce Administrator

    USA, New Jersey, Lindenwold

    • $70,000 to $110,000 USD
    • System Administrators Stelle
    • Fähigkeiten: Salesforce
    • Seniority: Mid-level

    Jobbeschreibung

    Mason Frank is working with a client in the manufacturing sector who are seeking a Salesforce Administrator to join their team.



    Hybrid: (4 days on site)

    Full-time role


    Role Overview
    We are seeking a proactive and detail-oriented Salesforce Administrator to manage and optimize our client's Salesforce platform, ensuring it meets our organization's needs and supports our strategic goals. This role is ideal for someone with expertise in Salesforce CPQ and Field Service Lightning, who can deliver impactful solutions that drive efficiency and scalability.

    Key Responsibilities:
    • Platform Management: Maintain, configure, and enhance the Salesforce platform, including CPQ and Field Service Lightning modules.
    • Customization & Automation: Develop and implement customizations such as page layouts, fields, workflows, process builders, and approval processes.
    • CPQ Expertise: Administer Salesforce CPQ, including product configuration, pricing rules, and quoting processes to streamline sales operations.
    • Field Service Lightning: Oversee the setup and optimization of Field Service Lightning to support field operations, scheduling, and resource management.
    • User Support & Training: Provide ongoing support and training to Salesforce users, addressing system-related inquiries and issues.
    • Data Management: Ensure data integrity by managing data imports, exports, and deduplication. Create and maintain comprehensive reports and dashboards.
    • Collaborative Projects: Partner with cross-functional teams, including sales, service, and operations, to gather requirements and design effective Salesforce solutions.
    • Release Management: Coordinate sandbox testing, change sets, and deployments while adhering to best practices in change management.
    • System Integration: Work with developers and third-party vendors to integrate Salesforce with other business applications.
    • Stay Current: Keep up-to-date with Salesforce releases and emerging technologies to ensure the organization leverages the latest features.




    Requirements
    • Salesforce Administrator certification (ADM201).
    • Proven experience with Salesforce CPQ and Field Service Lightning.
    • Strong understanding of Salesforce architecture, data model, and best practices.
    • Proficient in report and dashboard creation, data management, and security settings.
    • Experience with workflows, process automation, and system integration.
    • Excellent problem-solving skills and attention to detail.
    • Effective communication and stakeholder management abilities