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Salesforce Application Manager m/w/d

Mason Frank International ist ein auf Salesforce spezialisiertes Personalvermittlungsunternehmen. Ein Kunde von uns in Schwyz, sucht derzeit eine/n Salesforce Application Manager zur Verstärkung ihres IT-Teams.

Beschreibung der Aufgaben

• Technische Betreuung des Anwendungsportfolios (Salesforce B2B Commerce, Marketing Cloud, Sales Cloud, Service Cloud)
• Sicherstellung der Verfügbarkeit der Anwendungen inkl. 2nd Level Support
• Analyse von Geschäftsanforderungen und Entwicklung von Spezifikationen
• Erfassung und Koordination von Applikation-Changes
• Planung und Durchführung von Release-Updates in Abstimmung mit dem Service Owner
• Mitarbeit in Projekten im zugeteilten Service- und Applikationsumfeld
• Erstellung von Systemdokumentationen und Testfällen sowie Planung und Durchführung von Schulungen für End User

Profil

• Abgeschlossene Ausbildung im Bereich Informatik (Wirtschaftsinformatik, FH oder äquivalente Qualifikation)
• Mehrjährige Erfahrung in der Betreuung von Business Applikationen (CRM- und e-Commerce Systemen von Vorteil)
• IT Service Management Kenntnisse
• Freude in einem internationalen Unternehmen zu arbeiten
• Teamplayer mit Eigenverantwortung und Selbständigkeit
• Fliessend Deutsch und Englisch

Bewerbungen offen für Schweizer/EU-Bürger oder Inhaber einer gültigen Schweizer Arbeitsbewilligung.

Wenn du dich für diese Stelle interessierst und mehr wissen möchtest, zögere bitte nicht, mich zu kontaktieren.

Salesforce Project Manager (12 Month FTC),

Job Description

My Client is undertaking a large ongoing salesforce implementation. They are looking for someone that has sufficient salesforce project management experience within service cloud. This role intends to be a 12 month FTC. During this role you would work closely with the internal salesforce team and stakeholders as well as the salesforce partner.

With a competitive salary and benefits package on offer, this is your opportunity to challenge yourself in a professional capacity.



Key Responsibilities

• Provide end-to-end project management and ownership
• Collaborate with internal teams to design, develop and implement digital projects
• Working knowledge of technology and marketing focused projects from 3rd party software integration's to bespoke software creation.

Key Requirements

• Project Management experience on the Salesforce Platform
• Experience with Agile/Scrum methodologies
• Service Cloud Experience
• Experience/Community cloud experience a bonus
• Knowledge of best practice and process in Jira
• Familiarity or interest in software development lifecycle and agile methodology

Job Role: Senior Salesforce Administrator

Salary: £55,000

Work Model: Remote (UK Based)

Are you a Salesforce guru with a passion for leading transformative projects? Our client is on the hunt for a Senior Salesforce Administrator to spearhead their Salesforce strategy and operations. You'll be the linchpin in their Systems Development team, driving innovation and excellence across our Salesforce ecosystem.

What's in it for you?

• Leadership Impact: Lead and manage cutting-edge Salesforce projects, from new feature implementations to system integrations.
• Mentorship Opportunities: Coach and mentor the next generation of Salesforce experts, sharing your knowledge and fostering growth.
• Stakeholder Collaboration: Work closely with stakeholders at all levels to translate business needs into powerful Salesforce solutions.
• Tech Mastery: Stay ahead of the curve by managing system upgrades, monitoring platform health, and ensuring top-notch data integrity and security.

What We're Looking For:

• Salesforce Savvy: 3-4 years of hands-on experience with Salesforce (Sales Cloud, Service Cloud, Marketing Cloud).
• Certification Ready: Salesforce Certified Administrator (Advanced certification? Even better!).
• CPQ Experience: Hands-on with Salesforce CPQ, Vlocity, or Communications Cloud? We want you.
• Analytical Mind: Strong problem-solving skills with a knack for change management and process improvement.
• Agile Practitioner: Experienced in Scrum and Agile methodologies.
• Dynamic Communicator: Able to bridge the gap between technical and business language with ease.

In this role, you won't just maintain systems-you'll enhance them. You won't just lead-you'll inspire. If you're ready to take on a pivotal role where your expertise will directly influence our success, apply now and help us shape the future of our Salesforce journey.

Apply today and take your Salesforce career to the next level!

Job Role: Senior Salesforce Systems Analyst

Salary: £55,000

Work Model: Remote (UK Based)

Are you a Salesforce guru with a passion for leading transformative projects? Our client is on the hunt for a Senior Systems Analyst to spearhead their Salesforce strategy and operations. You'll be the linchpin in their Systems Development team, driving innovation and excellence across our Salesforce ecosystem.

What's in it for you?

• Leadership Impact: Lead and manage cutting-edge Salesforce projects, from new feature implementations to system integrations.
• Mentorship Opportunities: Coach and mentor the next generation of Salesforce experts, sharing your knowledge and fostering growth.
• Stakeholder Collaboration: Work closely with stakeholders at all levels to translate business needs into powerful Salesforce solutions.
• Tech Mastery: Stay ahead of the curve by managing system upgrades, monitoring platform health, and ensuring top-notch data integrity and security.

What We're Looking For:

• Salesforce Savvy: 3-4 years of hands-on experience with Salesforce (Sales Cloud, Service Cloud, Marketing Cloud).
• Certification Ready: Salesforce Certified Administrator (Advanced certification? Even better!).
• CPQ Experience: Hands-on with Salesforce CPQ, Vlocity, or Communications Cloud? We want you.
• Analytical Mind: Strong problem-solving skills with a knack for change management and process improvement.
• Agile Practitioner: Experienced in Scrum and Agile methodologies.
• Dynamic Communicator: Able to bridge the gap between technical and business language with ease.

In this role, you won't just maintain systems-you'll enhance them. You won't just lead-you'll inspire. If you're ready to take on a pivotal role where your expertise will directly influence our success, apply now and help us shape the future of our Salesforce journey.

Apply today and take your Salesforce career to the next level!

Job Title: Salesforce Product Manager

Salary: Up to £75,000

Work Model: Hybrid (3 Days a Week in the Sheffield Office)

About the Role:

In this pivotal role, you'll mentor a team of talented Salesforce admins while guiding cross-functional teams to enhance our Service Cloud platform. Your work will align with strategic business goals, transforming needs into technical solutions that improve customer satisfaction, boost efficiency, and drive revenue growth. You'll be the visionary shaping our Salesforce product roadmap, ensuring we're always ahead of the curve.

Key Responsibilities:

• Own the Product Roadmap: Collaborate with key stakeholders to develop a Salesforce product strategy that drives business goals.
• Innovate and Prioritise: Identify and prioritise impactful features and enhancements to maximise efficiencies and customer satisfaction.
• Cross-functional Leadership: Partner with teams to ensure product goals align with broader business objectives.
• Market Insight: Stay ahead of trends through competitive analysis, ensuring the product suite remains cutting-edge.
• Deliver Excellence: Work closely with the development team to ensure timely, high-quality releases, staying within budget.
• Customer-Centric Approach: Build strong relationships with customers and partners to gather feedback and improve the product experience.

What You'll Bring:

• Proven experience as a Product Owner with a focus on user-centric solutions.
• Expertise in Salesforce Service Cloud and familiarity with the wider Salesforce product suite.
• Strong leadership skills with the ability to mentor teams and manage 3rd party partners.
• A knack for influencing stakeholders and translating product visions into actionable roadmaps.
• Exceptional communication and relationship-building skills with an ability to challenge and collaborate with senior stakeholders.

Job Opportunity: Salesforce Administrator - Operations

Salary: £35,000 - £38,000

Work Model: Hybrid (Hertfordshire)

Our client is looking for a Salesforce Administrator to join their team and take ownership of their Salesforce Service Cloud platform. In this critical role, you'll be working closely with key stakeholders, building innovative solutions, and automating processes to enhance operational efficiency.

What You'll Do:

• Create, test, and deploy new functionalities within Salesforce without disrupting current workflows.
• Work directly with business users to provide effective solutions for operational process issues.
• Enhance service processes by building automations that streamline workflows and address new challenges.
• Own Salesforce defect management, ensuring quick resolutions or escalations.
• Ensure Salesforce evolves to meet our business needs while staying up to date with the latest advancements.
• Provide technical guidance and training to ensure smooth adoption of system changes across teams.

What You'll Bring:

• Hands-on experience with Salesforce, plus a commitment to ongoing learning and development.
• You know how to train and guide teams to embrace new technology with ease.
• You have a sharp eye for detail and are driven by a strong customer service focus.
• You think outside the box, finding creative ways to solve challenges and optimise processes.
• You're ready to earn your Salesforce Admin certification within 6 months of joining.

If you're a self-motivated problem-solver with the skills to manage multiple tasks in a fast-paced environment, we'd love to hear from you! Join us in transforming operational efficiency with the power of Salesforce.

En tant que membre de l'équipe, vos principales activités seront les suivantes :

• Développer, implémenter et maintenir des personnalisations, des applications, des extensions et des intégrations Salesforce.
• Concevoir des interfaces utilisateur intuitives à l'aide de Visualforce, Angular JS ou React.
• Participer à l'analyse et à la planification des besoins métier pour les changements et améliorations du système.
• Collaborer avec différents départements pour identifier les besoins métier et les traduire en solutions techniques.
• Élaborer des plans de test et de mise en œuvre, incluant la formation des utilisateurs et la création de documentation.
• Se tenir à jour sur les technologies et bonnes pratiques Salesforce.

Votre profil :

• Une maîtrise avancée des permissions, rôles, rapports, tableaux de bord Salesforce, etc.
• 3 à 4 ans d'expérience avec Apex, Visualforce et le Lightning Component Framework.
• Une bonne maîtrise de SOQL et/ou SQL.
• Des certifications Salesforce sont un plus : Salesforce Certified Platform Developer I, ou Salesforce Certified Platform Developer II, ou équivalent.

Expérience requise :

• API et intégrations.
• Développement logiciel en dehors de l'écosystème Salesforce.
• Connaissance du CPQ appréciée.
• Expérience de travail au sein d'une équipe de développement Agile.

Salesforce CRM Project Manager

Bern

Unser Kunde, ein Schweizer KMU mit Sitz in Bern, sucht eine/n erfahrene/n Salesforce CRM Project Manager. Als Teil eines dynamischen Unternehmens werden Sie die Verantwortung für die Implementierung und Optimierung des Salesforce-CRM-Systems übernehmen.

Ihre Hauptaufgaben umfassen die Implementierung von Salesforce, Stakeholdermanagement, Wartung nach der Implementierung sowie die kontinuierliche Verbesserung der CRM-Prozesse. Darüber hinaus werden Sie eng mit externen Integrationspartnern zusammenarbeiten.

Der/die ideale Kandidat/in verfügt über umfangreiche Erfahrung in der Implementierung und Verwaltung von Salesforce-CRM-Systemen, sowie über Kenntnisse in der Integration von Salesforce und SAP. Eine nachgewiesene Erfolgsbilanz in der Zusammenarbeit mit externen Integrationspartnern ist ebenfalls erforderlich. Für diese Stelle muss der/die Bewerber/in fliessend Deutsch und Englisch sprechen.

Wenn Sie bereit sind, sich eine neue und spannenden Herausforderung anzunehmen und Teil eines engagierten Teams zu werden, senden Sie uns bitte Ihren Lebenslauf.

Job Title: Salesforce Product Owner

Salary: £55,000 - £65,000 per annum + benefits

Work model: Hybrid, 3 days a week in London

Mason Frank has partnered with a leading travel business who are on the hunt for a Product Owner, in this role you'll set the vision and strategy, working with cross-functional teams to bring high-value solutions to life.

The Role:

• Primary Contact and Specialist: Serve as the primary contact and key specialist for a designated business area or product, ensuring a thorough understanding of how solutions are leveraged to meet business objectives.
• Deep Business Insight and Requirement Collection: Develop a strong grasp of business needs by collaborating with key stakeholders and technical teams to ensure product development aligns with both business and user demands.
• Vision, Strategy, and Roadmap: Work closely with Product and Engagement Leaders to establish a product vision, strategy, and roadmap that support company goals; prioritise updates and manage tools to communicate project tracking.
• Ongoing Evaluation and Change Assessment: Continuously review product goals and stakeholder engagement methods, applying methodologies to evaluate the scale of changes or projects that require additional resources.
• Documenting Requirements: Capture and document business requirements, translating them into scalable technology solutions, and establish metrics to track product success for ongoing enhancement.
• Manage Dependencies and Support Implementation: Identify and document system dependencies, support project launches, and facilitate transition activities like testing, training, and knowledge transfer.
• System Expertise and Optimisation: Collaborate across teams to pinpoint best practices, optimise processes for scalability, and ensure adherence to compliance standards relevant to the business area.
• Engage Stakeholders and Drive Adoption: Keep stakeholders informed of progress, facilitate system adoption through training and demonstrations, and address ad-hoc support needs by implementing efficient processes.
• Industry Awareness and Process Improvement: Stay current with industry trends, actively seek opportunities to improve team processes, and escalate issues through designated channels when necessary.

Ideal Candidate Qualities:

• Practical Analysis: Strong analytical skills paired with practical thinking. Understand the core needs of our internal teams, balancing short-term solutions with future growth. Know when Salesforce fits the need and when it doesn't.
• Responsibility and Flexibility: Take ownership of tasks, manage expectations, and adapt to change with resilience. Quickly find solutions to tackle new challenges.
• Adaptable Stakeholder Management: Adjust your approach to meet the unique needs and business styles of different stakeholders.
• Clear Communication: Communicate clearly in writing and speech, whether explaining technical details, sharing successes, or delivering tough news. Ensure your message is clear across the organisation.