Ein Unternehmen der Tenth Revolution Group

NeuReferenz: a0MaA000000TZ0n.3

CRM Director

USA, New York

Jobbeschreibung

CRM Director

a0MaA000000TZ0n.3

Mason Frank is working with a client in the nonprofit sector who are seeking a CRM Director to join their team. Their organization is committed to empowering communities through a wide range of programs focused on promoting stability, wellness, and opportunity.



Job Type: Full Time

Hybrid (2 DAYS On Site - Manhattan)

Salary - $100,000 - $130,000

Responsibilities:



Salesforce and Systems Administration:

  • Design and enhance Salesforce environments to optimize client management across all programs and departments.
  • Lead both small- and large-scale Salesforce implementations for various organizational functions.
  • Collaborate with programs and administrative teams to develop innovative strategies for improved processes and personalized engagement.
  • Partner with program teams and/or external consultants to create technology solutions tailored to program needs.
  • Mentor and oversee Salesforce Administrators to implement and manage projects effectively.
  • Act as the organization's subject matter expert on Salesforce and third-party applications.
  • Provide expertise on data structures and modeling.
  • Perform core administrator tasks, including user management, roles, profiles, declarative automation, and storage management.
  • Troubleshoot and resolve system or data issues affecting multiple departments.
  • Develop and maintain documentation on processes and policies to ensure data accuracy and integrity.


Program Partnership and Strategy:

  • Foster a culture that embraces data and technology as tools for continuous improvement.
  • Establish metrics and systems to collect and evaluate program performance data within and across programs.
  • Collaborate with program staff to implement process improvements that enhance data quality.
  • Align data tracking and measurement systems with the organization's strategic initiatives.
  • Build strong relationships and provide ongoing support to Salesforce users.
  • Assist program managers in strengthening compliance practices for programs and contracts.


Reporting and Support:

  • Integrate data from multiple platforms to streamline reporting.
  • Generate ad hoc reports for program and administrative purposes.
  • Create and manage reporting and dashboard solutions to provide decision-making insights at all organizational levels.
  • Facilitate end-user training and ensure broad understanding of technical solutions.
  • Perform additional tasks as assigned by the supervisor.

Qualifications:

  • Bachelor's Degree in a relevant field.
  • At least 8 years of Salesforce Administration experience, preferably in the nonprofit sector.
  • Salesforce certification(s) required.
  • Expertise in Salesforce Lightning Experience, Experience Sites, and Flow.
  • Basic understanding of Apex triggers, classes, and Visualforce pages.
  • Familiarity with HTML/CSS, JavaScript, and Lightning Web Components for advanced customization.
  • Experience with REST/SOAP APIs for third-party integrations.
  • Familiarity with middleware tools like Datablend.
  • Advanced SQL administration skills preferred.
  • Knowledge of SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) preferred.
  • Proven ability to create and maintain technical end-user documentation.
  • Strong customer service and communication abilities.
  • Capability to collaborate with diverse staff levels while maintaining confidentiality.
  • Proficiency in Microsoft Office Suite, especially Word and Excel.
  • Experience handling and analyzing large datasets.
  • Project management experience preferred.
  • Exceptional analytical, organizational, and problem-solving skills.
  • Attention to detail and adherence to organizational policies and procedures.


Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.