Salesforce Sr. Business Analyst

Position Overview
We are seeking a talented Salesforce Sr. Business Analyst to partner with internal teams, ensuring our processes and systems-primarily built around Salesforce-drive operational excellence and enhance the user experience. This role plays a critical part in identifying opportunities to optimize processes and apply technology solutions that align with our growth objectives.

Primary Responsibilities
The responsibilities below outline the key aspects of this position. Additional duties may be assigned as required. The ideal candidate will demonstrate the ability to meet these responsibilities to a high standard.

• Facilitate and actively participate in all phases of the business process lifecycle, with a focus on detailed business requirements documentation.
• Lead or contribute to major programs and projects, often acting as the project lead.
• Collaborate with stakeholders to understand and document business challenges, driving discovery sessions to troubleshoot complex issues and manage resolutions.
• Apply advanced technical principles and creativity to define and address business needs for complex initiatives.
• Develop new concepts and approaches, evaluating alternatives to deliver the best solutions aligned with business objectives.
• Translate detailed business requirements into user stories and acceptance criteria for development teams.
• Conduct feasibility studies, impact analyses, and inspections to ensure adherence to company standards.
• Provide regular updates to executive sponsors on project scope, status, and timelines, and resolve conflicts as needed.
• Coordinate or participate in creating and executing test scripts, User Acceptance Testing (UAT), and pre-production validations.
• Support change management efforts, including communication and training, to ensure successful implementation and stakeholder understanding of enhancements.

Requirements

• Bachelor's degree in Accounting, Business, Technology, or equivalent experience.
• 10+ years of experience in a related field, with demonstrated expertise in building business relationships and leading transformation initiatives.
• 5+ years of experience supporting or configuring ERP, CRM, or intelligent automation systems.
• Strong analytical skills with a focus on cross-functional process design and efficiency.
• Excellent verbal and written communication skills, including strong presentation capabilities.
• Proven ability to prioritize and execute tasks effectively in a fast-paced environment.

Preferred Skills

• Admin-level experience working in an Agile environment (Jira, Confluence).
• 5+ years of experience as a Business Analyst.
• 5+ years of experience with Salesforce, including documenting and refining business requirements and a strong understanding of Salesforce processes and objects.