Salesforce Database Director

Job Title: Salesforce Donor Database Director

Location: Hybrid in New York City

Job Type: Full-Time

Overview:
We are seeking an experienced Salesforce professional to oversee donor database operations, ensure data accuracy, and drive strategic improvements in data processes. This role offers an opportunity to lead a team and collaborate across multiple departments to enhance data-driven decision-making and optimize Salesforce capabilities.

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Responsibilities:

• Maintain accurate and current donor data, tracking key information, activities, and reporting.
• Lead and strategize database improvements, focusing on Salesforce (Nonprofit Cloud experience is a plus).
• Oversee configuration and implementation of third-party Salesforce integrations, such as donor platforms, email marketing tools, payment processors, and marketing automation solutions.
• Support stakeholders in leveraging data for strategic initiatives.
• Develop and enhance moves management processes and donor engagement plans.
• Utilize data visualization tools (e.g., Tableau, QlikView) to create or update revenue and expense dashboards (preferred but not required).
• Streamline large data imports and exports using tools like Data Loader, Demand Tools, Apsona, or middleware solutions.
• Document processes, create training materials, and ensure up-to-date system guides are available.
• Establish business rules, policies, and best practices to ensure consistent data entry, hygiene, and governance.
• Train users on database usage, integrations, automations, reporting, and business rules.
• Communicate project updates, provide support, and foster collaboration across teams.
• Diagnose and resolve database issues, including performance and data consistency concerns.
• Monitor database performance, optimize speed and efficiency, and coordinate with vendors as needed.
• Implement backup and recovery strategies and manage environment transitions.
• Ensure compliance with security protocols, including access controls and data encryption.
• Lead post-implementation training, monitor adoption, and prioritize system enhancements.
• Manage and mentor the database team, ensuring smooth execution of daily operations, imports/exports, reconciliations, and reporting.

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Qualifications:

• Bachelor's degree in Computer Science or a related field.
• Salesforce certification required, with NPSP experience preferred.
• 3-5 years' experience as a Salesforce Administrator, with expertise in database management.
• 3-5 years' experience in team leadership and mentorship.
• Experience in managing data operations; nonprofit experience is a plus.
• Proficiency with Salesforce data tools and Excel.
• Strong project management skills with experience using tools like Jira or Asana.
• Exceptional attention to detail and organizational abilities.
• Familiarity with moves management and donor engagement processes.