Salesforce Program Manager/Director

USA, Illinois

$160,000 to $225,000 USD
Project Managers Stelle
Fähigkeiten: Salesforce
Niveau: Senior

Jobbeschreibung

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Qualifications

Experience: 15-20 Years
15-20 years of total IT work experience in working with US based customers with good understanding of Salesforce and Data related deliveries, HLS domain is good to have
Should be located in Chicago area and willing to work out the office, hybrid.
Liaison with customer sponsor/ stakeholders for delivery, relations and customer expectation management with proven customer centricity
Managing the overall account governance including customer feedback, escalations, risks, issues, dependencies, etc
Background in SF deliveries with good understanding of SF ecosystem thereby able to influence innovations
Adept at working with Sales and other stakeholders and supporting pre-sales as well as growth opportunities
Understand various account planning techniques such as V2MOM, SWOT, Account plans, etc
Understands the various commercial and service models of engagements
Background in various types of delivery processes (Agile, Waterfall, Iterative) with proven track record of process improvements
Pharma/ Life sciences industry experience

Responsibilities
- Participating/ conducting the weekly/ monthly and quarterly governance meetings
- Working closely with the onshore and offshore team to ensure delivery are completed on schedule and quality
- Should have delivered transformation programs as well as Service programs, both in Fixed Price as well as TnM model
- Ensuring the overall compliance in terms of SOW, Billing, Compliance etc
- Adhere to the coding and review practices laid down by the team
- Be equally responsible for the quality and timeliness of the modules you are working on

Salesforce Program Manager/Director

Jobbeschreibung

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