Key Responsibilities:

• Administer and optimize Sales & Service Cloud to support business needs.
• Configure workflow automation using Flows, Process Builder, and Apex triggers (preferred).
• Develop and maintain Salesforce reports and dashboards to drive data-driven decisions.
• Integrate Dialpad or other telephony solutions with Salesforce (required).
• Collaborate with teams to enhance B2B sales processes within the healthcare industry (experience required).

What We're Looking For:

• Manage and execute sales incentive programs accurately and promptly
• Audit and establish territory alignments, sales objectives, and statements for review
• Ensure adherence to incentive program regulations and facilitate discrepancy resolution
• Collaborate with finance and HR teams to optimize sales incentive program workflows

• Design reports and dashboards containing vital sales incentive metrics for senior management review
• Monitor reporting usage in Salesforce.com to ensure access to essential data for sales reps and leaders
• Provide insights and analysis to bolster sales strategies and decision-making

• Contribute to developing and documenting standard operating procedures
• Evaluate and manage sales support tools to maximize capabilities and enhance efficiencies
• Partner with the training team to ensure thorough training on key tools and technology for the sales team

• Collaborate with functional leaders, business units, and subject matter experts to ensure the success of key projects and initiatives

• Bachelor's degree from an accredited institution
• 5+ years of experience in Sales Operations or Effectiveness
• 2+ years of experience managing or supporting sales incentive and compensation plans
• Proficiency in Excel Power Query and Power Pivot
• Experience with Salesforce.com
• Familiarity with sales reporting and dashboards in Salesforce or other software

• Proficiency in Microsoft Suite
• Ability to utilize advanced Excel functions with large datasets
• Proficient in Salesforce.com or other CRM software with knowledge of SQL for query retrieval
• Strong communication skills for effective interaction in group and one-on-one settings
• Organizational skills and attention to detail for multitasking and managing various stakeholders
• Data analysis skills for process improvement and identifying opportunities
• Problem-solving abilities and operational excellence
• Self-starter with the capability to focus on goals with minimal supervision

• Administer and maintain Salesforce environment, ensuring smooth operation and user support.
• Configure Salesforce objects, fields, page layouts, and other basic configurations to meet business requirements.
• Troubleshoot issues and provide ongoing user support to resolve problems.
• Create, update, and maintain reports and dashboards to support business decision-making.
• Implement validation rules and ensure data integrity within Salesforce.
• Work with senior Salesforce administrators to expand knowledge and skills.

• Provide user support and resolve basic functionality issues within Salesforce.
• Manage and maintain Salesforce data, ensuring its accuracy and consistency.
• Assist in the creation and maintenance of reports and dashboards tailored to business needs.
• Perform page layout updates and other Salesforce configuration tasks.
• Collaborate with senior administrators for continued learning and growth in Salesforce best practices.

• Proven experience with Salesforce administration, including creating reports, dashboards, and validation rules.
• Strong understanding of Salesforce configuration (objects, fields, page layouts).
• Ability to troubleshoot issues and apply best practices in Salesforce.
• Willingness to work closely with senior admins for knowledge sharing and skill development.
• Excellent communication and problem-solving skills.

• Salesforce Admin Certification is needed

• Assume ownership of Salesforce administration functions, including user access and management, support queue monitoring, 3rd party SFDC app support, data loads, and exports, with a customer-centric and deadline-oriented approach.
• Collaborate closely with the technical lead, project manager, and business members to grasp requirements, use cases, and expectations.
• Maintain clear and proactive communication with fellow developers and the project manager.
• Efficiently manage workload, provide status updates, and ensure timely execution.
• Deliver high-quality results that align with specified requirements and expectations.
• Tackle tasks of all sizes with enthusiasm and focus.
• Conduct thorough testing on all deliverables.
• Cultivate a deep understanding of business requirements.
• Offer production support coverage as necessary.

• Possess 3+ years of Salesforce development experience.
• Proficiency in both LWC and Aura Components.
• Strong grasp of communication options between components in the Lightning framework.
• Familiarity with Visualforce Pages.
• Experience with Apex Classes, Triggers, Batch Apex, and SOQL.
• Proficiency in Javascript, HTML, and CSS.
• Familiarity with VS Code, sfdx, and git.
• Knowledge of calling Rest APIs from Apex is advantageous.
• Previous experience with Java or .Net is a bonus.
• Exposure to other programming languages like Python is a plus.
• SFDC certifications are beneficial.

Key Responsibilities

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  Administer Salesforce, including user management, security settings, workflows, and integrations.
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  Customize and configure platform features to optimize functionality and efficiency.
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  Partner with teams to gather requirements and implement scalable solutions.
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  Develop automation processes to enhance business workflows.
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  Provide technical support, troubleshooting, and issue resolution.
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  Oversee system upgrades and ensure smooth deployments.
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  Facilitate integration between Salesforce and other business applications.
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  Stay current with Salesforce best practices and recommend platform enhancements.
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  Create user documentation and support training efforts.
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  Ensure system security and compliance with industry standards.

Qualifications

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  Bachelor's degree in Computer Science, Information Systems, or related field.
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  Proven experience as a Salesforce Administrator with a strong track record of implementation and optimization.
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  Salesforce Administrator certification preferred, with additional certifications being a plus.
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  Deep understanding of Salesforce architecture, automation tools, and customization capabilities.
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  Strong analytical skills to translate complex business processes into efficient Salesforce solutions.
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  Excellent communication and collaboration skills.
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  Ability to work independently and manage multiple priorities effectively.

• Collaborate with the team to identify and implement the best Salesforce architectural solutions
• Express, communicate, and manage a change management (release) process to develop and implement new applications and updates to existing code.
• Collaborate with the QA Engineers, Business Analysts and key business users to test the stories
• Responsible for developing in Visualforce, Apex, and other technologies to build customised solutions that support business requirements and drive key business decisions.

• At least 3 years of hands-on experience as a Salesforce developer
• Previous development experience with Salesforce.com - Certified Salesforce.com Developer would be beneficial
• Proficient Experience writing Visualforce and Apex classes and triggers
• Experience integrating Salesforce.com with other applications via real-time, sync/asyn
• Service cloud experience
• Release Management and CI/CD tooling

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  Define and execute integration architecture strategies using Mulesoft and related technologies.
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  Contribute to technical roadmaps that align integration infrastructure with long-term business goals.
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  Support complex customer engagements across various industries, ensuring architectural alignment and technical success.
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  Collaborate with internal teams and client stakeholders to deliver scalable, secure integration solutions.
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  Provide mentorship to data engineers and guide best practices for system integration.
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  Assist with Salesforce-related configuration, administration, and data migration tasks.
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  Maintain up-to-date technical certifications and participate in continued skill development.

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  6+ years of hands-on experience developing Mulesoft integrations.
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  3+ years in a Mulesoft architecture role leading enterprise implementations.
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  5+ years of full lifecycle technology implementation experience in enterprise environments.
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  5+ years integrating with Salesforce platforms.
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  Proficiency with performance optimization strategies and Mulesoft vCore management.
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  Flexibility to work across other iPaaS platforms when needed.

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  Experience with HL7 messaging (especially in healthcare settings).
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  Background in cloud solutions strategy and implementation.
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  Familiarity with XML, SQL, HTTP/HTTPS, and enterprise application integration patterns.
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  Exposure to various delivery methodologies and standards.
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  Working knowledge of APEX, VisualForce, ANT, and Eclipse-based development environments.

Senior Salesforce Developer

Responsibilities:

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  Lead hands-on configuration and development in Salesforce Health Cloud and Experience Cloud, utilizing Flow, Lightning Component Framework, Apex, and Visualforce.
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  Conduct and oversee code reviews, providing guidance to ensure adherence to best practices and coding standards.
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  Translate complex business requirements into scalable, well-architected Salesforce solutions.
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  Maintain and optimize the existing Salesforce codebase, identifying opportunities for performance, reliability, and feature enhancements.
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  Serve as a technical escalation point for troubleshooting and resolving critical production issues.
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  Drive architectural and code reviews, championing best practices and the Salesforce Well-Architected Framework across the team.
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  Collaborate with Technical Architects to design scalable system architectures, integration patterns, and development strategies.
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  Stay current on Salesforce platform innovations, maintain certifications, and consistently update Trailhead achievements.
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  Act as a subject matter expert for the organization's Salesforce ecosystem, with deep knowledge of platform configurations and customizations.
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  Define, document, and enforce Salesforce coding and development standards.
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  Mentor junior developers and contribute to building a high-performing development team.
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  Perform other duties as assigned.
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  Must be available to work EST hours, regardless of physical location.

Required Education, Skills, and Knowledge:

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  Bachelor's or Master's degree in Computer Science or a related field.
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  5+ years of hands-on development experience on the Salesforce platform, with at least 8+ years of total professional development experience.
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  Salesforce Certifications (e.g., Platform Developer I, Platform Developer II, Advanced Administrator) strongly preferred.
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  Expertise in Salesforce Lightning Component Framework, Apex, Visualforce, and declarative tools such as Flow and Process Builder.
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  Proven ability to design and implement scalable, secure, and high-performance Salesforce solutions.

• 3+ years of Salesforce experience, 1+ years of hands on development experience
• Ability to take ownership of Salesforce administration functions (e.g. user access & management, support queue monitoring, 3rd party SFDC app support, perform data loads, exports, facilitate daily triage calls, etc.) with a date & customer focused mindset
• Ability to work closely with the technical lead, project manager and members of the business to understand the requirements, use cases & expectations.
• Ability to communicate clearly and proactively with other developers and the project manager
• Proven ability to manage workload, communicate status, and execute on time.
• Provide production support coverage. Qualifications: * 1 year or more of Salesforce development experience required
• Experience with both LWC and Aura Components required
• Experience with Apex Classes, Triggers, Batch Apex, and SOQL
• Experience with Javascript, HTML, and CSS
• Experience with VS Code, sfdx, and git
• Prior experience with Java or .Net is a plus
• SFDC certifications are a plus (preferred): Platform Developer I, Platform JavaScript Developer I