A Tenth Revolution Group Company

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For Permanent and Contract, Business Analyst / Systems Analyst

    Salesforce Business Analyst (Certified Admin)

    England, London

    • £65,000 to £75,000 GBP
    • Business Analysts Role
    • Skills: Salesforce Business Analyst
    • Seniority: Mid-level

    Job description



    Salesforce Business Analyst (Certified Admin)

    Location: London/ hybrid

    Salary: £65,000 to £75,000



    Mason Frank are proud to partner with a global end user who are looking to hire an experienced Salesforce Business Analyst. This role would suit a dynamic and detail-oriented Salesforce Business Analyst who is passionate about leveraging Salesforce to drive business transformation

    The SF BA acts as a key liaison between business stakeholders and technical teams, you'll play a pivotal role in optimizing the Salesforce platform to meet their evolving business needs.

    Key Responsibilities
    • Collaborate with stakeholders to gather, analyze, and document business requirements.
    • Translate business needs into functional Salesforce solutions.
    • Configure and maintain Salesforce objects, workflows, validation rules, and reports.
    • Support user adoption through training, documentation, and ongoing support.
    • Partner with developers and admins to implement scalable solutions.
    • Conduct regular system audits and prepare for Salesforce releases.


    Required Qualifications
    • Salesforce Administrator Certification (ADM 201) - mandatory.
    • 3+ years of experience as a Business Analyst, with at least 2 years focused on Salesforce.
    • Strong understanding of Salesforce best practices and functionality.
    • Excellent communication and stakeholder management skills.
    • Experience with tools like Jira, Confluence, or similar is a plus.


    Nice to Have
    • Experience with Salesforce Sales Cloud, Service Cloud, or Experience Cloud.
    • Knowledge of Agile methodologies.
    • Additional Salesforce certifications (e.g., Business Analyst, Advanced Admin)

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    Salesforce Administrator & Analyst

    Sweden, Stockholm

    • SEK 50,000 to SEK 55,000 SEK
    • Consultants Role
    • Seniority: Mid-level

    Job description





    Job Title: Salesforce Administrator & Analyst
    Location: Central Stockholm (Hybrid)
    Salary: 50,000-55,000 SEK/month + Benefits & Bonus
    Start Date: ASAP
    Interview Dates: First stage interviews on July 15th & 16th
    Employment Type: Full-time, Permanent

    About the Role



    My customer is a fast-growing SaaS company headquartered in central Stockholm, and they are looking for a proactive and detail-oriented Salesforce Administrator & Analyst to join the team. This role is ideal for someone who thrives in a fast-paced, tech-driven environment and wants to make a tangible impact across sales, marketing, and operations.

    You'll play a key role in managing and optimising the Salesforce platform, supporting multiple teams, ensuring data quality, and providing actionable insights to drive strategic decisions.

    Key Responsibilities



    • Salesforce Administration:
      Maintain and configure Salesforce CRM (Sales Cloud), including user setup, profiles, roles, workflows, and automations.


    • Data Management & Reporting:
      Ensure data integrity, conduct regular audits, and generate dashboards and reports to support business functions.


    • Process Improvement:
      Work cross-functionally to identify inefficiencies and design system/process improvements in Salesforce.


    • User Support & Training:
      Provide day-to-day support for Salesforce users, troubleshoot issues, and lead internal training sessions.


    • Analytics & Insights:
      Perform data analysis to support sales, marketing, and customer success teams in achieving KPIs and business goals.


    • Collaboration:
      Partner with stakeholders to define requirements, manage system enhancements, and support new initiatives and integrations.


    Requirements


    • Proven experience as a Salesforce Administrator and/or Analyst within a SaaS or tech company.


    • Salesforce Administrator Certification is highly desirable.


    • Strong understanding of Salesforce Sales Cloud (experience with other modules or third-party tools is a bonus).


    • Excellent analytical skills with a data-driven mindset.


    • Comfortable working independently and collaboratively in a dynamic environment.


    • Strong communication skills in English (Swedish is a bonus).

    Eligibility Criteria



    • You must have full rights to work in Sweden.


    • You must live within commuting distance to our central Stockholm office.
      (This is a hybrid role with regular office presence required.)

    What is on Offer



    • Competitive monthly salary (50,000-55,000 SEK)


    • Performance-based bonus scheme


    • Comprehensive benefits package (pension, wellness allowance, healthcare, etc.)


    • Modern office in central Stockholm with a collaborative and innovative culture


    • Opportunities for career development in a high-growth SaaS business

    Interview Process



    • Stage 1: 30-45 minute interview via video or in-person - taking place on July 15th or 16th


    • Stage 2: Technical Interview




    If you are interested in this role, please send all enquires to
    j.mist1@masonfrank.com

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    Business Analyst - Customer Data

    Switzerland, Zürich

    • CHF 100,000 to CHF 120,000 CHF
    • Business Analysts Role
    • Skills: Business Analysis, Master Data, Project Management, Salesforce, SAP
    • Seniority: Mid-level

    Job description



    Business Analyst - Customer Data m/w/d

    Die Tenth Revolution Group ist ein auf IT spezialisiertes Personalvermittlungsunternehmen. Für einen Kunden in Zürich suchen wir derzeit eine*n Business Analyst - Customer Data zur Verstärkung des Teams.

    Verantwortungsbereich:
    • Entwicklung und Einführung eines Master Data Konzepts für Kundendaten
    • Enge Zusammenarbeit mit Vertrieb, Finanzen und IT
    • Integration und Pflege von Kundendaten (insb. in SAP und Salesforce)
    • Aufbau und Überwachung von Datenqualitätsprozessen und -regeln
    • Definition von Anforderungen an vollständige Kundendaten
    • Schulung der Fachbereiche im Datenmanagement
    • Erstellung von Reports zur Datenqualität


    Profil:
    • Abgeschlossenes Studium in Wirtschaftsinformatik oder einem verwandten Bereich
    • Mehrjährige Erfahrung als Business Analyst oder Data Steward
    • Sehr gute Kenntnisse in Salesforce und SAP, Snowflake-Erfahrung von Vorteil
    • Erfahrung in der Entwicklung und Implementierung von Datenmanagement-Prozessen
    • Projektmanagement-Erfahrung
    • Verständnis für betriebswirtschaftliche Prozesse
    • Stilsicher in Deutsch, mündlich und schriftlich


    Offen für Bewerbungen von Schweizer/EU-Bürgern und Personen mit gültiger Schweizer Arbeitsbewilligung.

    Wenn du an dieser Stelle interessiert bist und mehr erfahren möchtest, melde dich gerne bei mir.

    Salesforce Data Analyst

    USA, California, Orange

    • $90,000 to $110,000 USD
    • Other Positions Role
    • Skills: MS Power BI, Salesforce
    • Seniority: Mid-level

    Job description



    Summary

    A dynamic opportunity for a skilled Data Analyst to drive data architecture improvements, optimize reporting, and support business intelligence initiatives. This role centers on data analysis and threat detection within Salesforce, ensuring system performance, security, and efficient API usage.



    Key Responsibilities
    • Collaborate with internal and external subject matter experts to develop and maintain operational reports in Salesforce, Power BI, and Excel.
    • Assist in the implementation and maintenance of log analytics infrastructure for enhanced data tracking.
    • Define key event-capture metrics and create relevant reporting solutions.
    • Design and maintain efficient queries to support data-driven decision-making.
    • Conduct ad-hoc analysis, manipulating data as needed to uncover insights.
    • Troubleshoot and resolve data source issues with minimal supervision.




    Required Skills & Experience
    • Salesforce Sales Cloud expertise (2+ years required) - hands-on experience with configuring, reporting, and analyzing Salesforce data.
    • Strong proficiency in T-SQL (3+ years) - including window functions, CTEs, views, and stored procedures.
    • Experience managing data import/export workflows (3+ years).
    • Advanced Power BI / DAX skills (2+ years) for building impactful visualizations and analytics.
    • Expert-level Excel knowledge, including Power Query for data transformation.
    • Ability to work independently, take ownership of tasks, and communicate effectively.
    • Bachelor's degree or equivalent experience.




    Preferred Qualifications
    • Experience with third-party log analytics platforms.
    • Knowledge of Python / VBA for data automation.
    • Familiarity with Git / Azure DevOps version control.
    • Exposure to Salesforce Marketing Cloud for extended CRM insights.

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    Salesforce Field Service Lightning (FSL) Consultant

    USA, Michigan, Troy

    • $90,000 to $110,000 USD
    • System Administrators Role
    • Skills: Salesforce Field Service Lightning
    • Seniority: Mid-level

    Job description



    Job Title: Salesforce Field Service Consultant
    Location: Remote
    Job Type: Full-Time

    Overview:
    We are seeking a skilled Salesforce Field Service Consultant to lead and support platform enhancements across Salesforce, with a primary focus on Field Service (FSL). This role involves end-to-end configuration, user support, and optimization of the Salesforce platform, with responsibilities spanning from mobile configuration to Experience Cloud site development.

    Key Responsibilities:


    • Customize and enhance Salesforce features related to Field Service, including scheduling, work order management, dispatcher tools, and technician mobile functionality.


    • Build and manage branded Experience Cloud sites, integrating self-service appointment scheduling and service intake workflows.


    • Configure mobile capabilities for field teams, including offline mode, dynamic screens, and mobile-optimized flows.


    • Develop and maintain automation using Flows, approval processes, page layouts, and dashboards to support operational efficiency.


    • Administer platform security through role hierarchies, profiles, permission sets, and record sharing logic.


    • Maintain data quality using validation rules, Flow-based checks, and import/export tools like Data Loader.


    • Manage deployment pipelines using sandboxes, change sets, and version control methodologies.


    • Troubleshoot and resolve platform issues, coordinating with internal users and external partners as needed.


    • Gather functional requirements through stakeholder meetings and translate them into technical tasks and user stories.


    • Participate in Agile team practices, contributing to sprint planning, daily standups, and retrospectives; manage tasks via Jira or similar tools.


    • Create clear and maintainable documentation such as user guides, configuration logs, and process documentation.


    • Provide onboarding and training support for new users and ensure ongoing adoption through workshops and support materials.


    • Continuously monitor platform usage and performance; recommend enhancements and identify opportunities for automation or optimization.


    • Keep up to date with Salesforce releases and best practices to ensure the platform evolves with business needs.


    Qualifications:


    • Bachelor's Degree required.


    • Salesforce Administrator Certification required.


    • Salesforce Field Service Consultant Certification strongly preferred.


    • 6+ years of hands-on experience in a Salesforce Admin, Consultant, or Analyst capacity.


    • At least 1 year of direct experience implementing and supporting Salesforce Field Service (FSL).


    • Experience managing and supporting Experience Cloud sites, including design, security, and content updates.


    • Proven ability to translate business needs into scalable, efficient Salesforce solutions.

    Salesforce Business Analyst

    England, London, City of London

    • £65,000 to £80,000 GBP
    • Business Analysts Role
    • Seniority: Mid-level

    Job description



    Salesforce Business Analyst Professional Services Business)

    Location- London (City) /Hybrid Working 2 days per week, Start date- ASAP

    Contract Type- Permanent , Hours- Full Time, Salary - £70,000 + Bonus + Benefits



    I have partnered with a leading professional services firm based in the heart of London, dedicated to delivering innovative solutions and exceptional client service. As we continue to enhance our Salesforce platform to better support business growth and operational efficiency, we are seeking an experienced Salesforce Business Analyst to join the team

    Role Overview



    As a Salesforce Business Analyst, you will play a pivotal role in bridging the gap between business needs and Salesforce technology. You will work closely with stakeholders across the organisation to gather requirements, analyse business processes, and ensure Salesforce solutions align with strategic goals. Your insights will help drive improvements, optimising our Salesforce implementation to support both internal teams and client-facing activities.

    Key Responsibilities



    • Collaborate with business stakeholders to gather, document, and validate detailed Salesforce requirements.


    • Analyse current business processes and identify opportunities for automation and enhancement within Salesforce.


    • Translate business needs into clear, actionable user stories and functional specifications for the Salesforce development team.


    • Support testing phases by creating test cases, coordinating user acceptance testing (UAT), and managing defect resolution.


    • Work alongside Salesforce Administrators, Developers, and external consultants to deliver seamless solutions.


    • Provide ongoing support and training materials to end users to maximise Salesforce adoption and efficiency.


    • Stay up-to-date with Salesforce best practices and industry trends to recommend continuous improvements.

    Required Skills & Experience



    • Proven experience as a Business Analyst working with Salesforce in a professional services or consulting environment.


    • Strong understanding of Salesforce Sales Cloud, Service Cloud, and/or related Salesforce products.


    • Ability to engage effectively with both technical teams and business stakeholders.


    • Experience with requirements gathering, process mapping, and user story creation.


    • Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).


    • Excellent communication, analytical, and problem-solving skills.


    • Strong organisational skills with an ability to manage priorities in a fast-paced environment


    If you are interested in this role, please send all enquires to j.mist1@masonfrank.com

    Senior Business Systems Analyst, IT Salesforce Platform

    USA, Pennsylvania, Philadelphia

    • $140,000 to $170,000 USD
    • Business Analysts Role
    • Skills: Salesforce
    • Seniority: Senior

    Job description



    Job Title: Senior Salesforce IT Business Analyst
    Location: Remote, USA
    Job Type: Full-Time

    About the Role



    We're seeking a highly motivated and experienced Senior Salesforce IT Business Analyst to join our growing technology team. In this role, you will serve as a key liaison between business stakeholders and technical teams, driving the analysis, design, and implementation of Salesforce-based solutions that meet strategic business objectives. This is a remote role open to candidates based in the United States.

    Key Responsibilities



    Salesforce System Expertise & Support



    • Act as the subject matter expert for all Salesforce systems within the organization.


    • Analyze and troubleshoot complex system issues, supporting the IT service desk by resolving escalated Tier 1 and Tier 2 tickets.


    • Ensure service delivery performance and quality align with defined KPIs.


    Business Analysis & Process Optimization



    • Lead workshops and meetings to gather and document business requirements across functional areas.


    • Translate complex business processes into clear, scalable Salesforce solutions.


    • Partner with stakeholders to assess and refine processes, identifying opportunities for automation and system enhancements.


    • Collaborate with development teams to validate that system designs meet both functional and strategic goals.


    Project & Stakeholder Management



    • Lead or support Salesforce-related projects, ensuring alignment with timelines, budgets, and business goals.


    • Act as a project lead for internal initiatives, coordinating cross-functional teams and resources.


    • Provide oversight and coordination for vendor-led projects to ensure they remain on track and aligned with internal standards.


    Compliance & Validation Support



    • Support compliance and system validation efforts in coordination with quality and regulatory teams.


    • Assist in preparing documentation such as requirements traceability matrices, test scripts, and risk assessments for validated systems.


    Cross-Functional Collaboration



    • Work across departments-including operations, supply chain, quality, and logistics-to align Salesforce functionality with business needs.


    • Participate in readiness reviews, dry runs, and user training sessions to ensure successful system adoption and deployment.


    • Lead user acceptance testing (UAT) efforts, working closely with end users to validate system functionality and ensure satisfaction with delivered features.

    Qualifications



    • 8+ years of experience in IT, with 5+ years as a Business Analyst or Systems Analyst.


    • 3+ years of hands-on experience with Salesforce CRM and related cloud products (e.g., Sales Cloud, Service Cloud, or Experience Cloud).


    • Strong understanding of business analysis frameworks, process mapping, and systems design.


    • Experience working in regulated industries (e.g.,Pharma, life sciences, ) needed


    • Proficiency in project documentation tools such as Jira, Confluence, or similar.


    • Bachelor's degree in Information Systems, Business, Computer Science, or a related field. A Master's degree is a plus.


    • Salesforce certifications (Admin, BA, or Platform App Builder) are highly desirable.

    Principal Enterprise Analyst - Salesforce

    USA, Kansas, Atlanta

    • $130,000 to $140,000 USD
    • Business Analysts Role
    • Skills: Salesforce, Salesforce CPQ / Steelbrick
    • Seniority: Senior

    Job description



    Job Title: Principal Salesforce Business Systems Analyst
    Location: Hybrid - Atlanta, GA
    Employment Type: Full-Time
    Relocation Assistance: Not Available

    We are seeking a highly experienced and self-driven Principal Salesforce Business Systems Analyst to join our clients growing team. In this strategic role, you'll collaborate closely with cross-functional teams; spanning Sales, Finance, Marketing, Customer Experience, and IT; to identify, analyze, and refine business needs and translate them into scalable Salesforce solutions. This individual will serve as a key liaison between business stakeholders and technical teams to drive improvements across enterprise platforms and workflows.

    Key Responsibilities



    • Serve as the primary bridge between business units and technical teams to gather, evaluate, and document detailed business requirements.


    • Collaborate with distributed teams to architect functional solutions in Salesforce that align with evolving business goals.


    • Guide stakeholders through best practices for Salesforce Service Cloud and Sales Cloud capabilities.


    • Support system configuration, workflow design, report creation, and process automation within Salesforce.


    • Manage ongoing enhancements, issue resolution, and continuous improvements for Salesforce and integrated tools (e.g., FinancialForce PSA, CPQ/CLM).


    • Provide mentorship to junior team members and serve as a subject matter expert across platforms.


    • Lead functional testing efforts by converting requirements into test cases and validating outcomes.


    • Support business process documentation using tools like Visio or Lucidchart, and maintain knowledge repositories via SharePoint or Confluence.


    • Work within agile and hybrid SDLC environments to deliver on roadmap priorities.

    Qualifications



    • 7+ years in business systems analysis with deep exposure to Salesforce platform (Service Cloud and/or Sales Cloud).


    • Certified Salesforce Administrator with demonstrated hands-on configuration experience.


    • Experience working with Salesforce Lightning, automation tools (Flows, Process Builder), custom objects, validation rules, roles/profiles, and dashboards.


    • Practical experience with Salesforce CPQ or CLM implementations is strongly preferred.


    • Familiarity with data manipulation and reporting tools to support operational and executive reporting needs.


    • Strong understanding of Agile and Waterfall delivery models, with at least 3 years using tools like Jira, Bitbucket, and Confluence.


    • Excellent communication skills with a proven ability to influence stakeholders and simplify complex technical concepts.


    • Demonstrated ability to work independently and within cross-functional, distributed teams.


    • 5+ years' experience documenting and improving business processes using BPM tools.


    • Proficient with Microsoft Office suite, particularly Excel and PowerPoint; knowledge of Microsoft Project is a plus.

    Salesforce Business Analyst / Systems Analyst Jobs

    For the latest Salesforce Business Analyst jobs, look no further than Mason Frank—we find great Salesforce jobs for talented professionals around the world. Our team of expert recruitment consultants has strong ties across the Salesforce community, giving them access to hundreds of prospective employers on the lookout for Salesforce Business Analysts. Ready for your next Salesforce career move? View our available jobs and apply today.