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Job Opportunity: Salesforce Business Analyst

Company Overview:
Join a dynamic team at Mason Frank International, a leading IT recruitment agency specializing in Salesforce talent acquisition. We are currently representing our esteemed client, a prominent End User in the Utilities sector headquartered in Illinois, United States. Our client is seeking a skilled Salesforce Business Analyst to join their team remotely.

Position: Salesforce Business Analyst
Location: Remote (Preference for candidates in Chicago area, but other nearby markets considered)
Salary: $100,000 per annum

Role Overview:
As a Salesforce Business Analyst, you will play a crucial role in bridging the gap between technical solutions and business needs. The ideal candidate will have substantial experience working with Salesforce, with a focus on business analysis alongside hands-on experience within the Salesforce environment. You will primarily be responsible for core Business Analyst tasks, including requirement gathering, leading meetings, training, and identifying opportunities for process improvement.

Key Responsibilities:

Conducting day-to-day activities within the Salesforce environment, including ticket management, user management, troubleshooting, and generating reports and dashboards.
Supporting integration initiatives between Salesforce and other ERP systems, requiring knowledge of training and understanding of integration processes.
Collaborating closely with cross-functional teams to ensure successful integration and alignment of Salesforce solutions with business objectives.
Maintaining clear documentation and effectively communicating technical concepts to both technical and non-technical stakeholders.
Demonstrating self-sufficiency and the ability to work autonomously without the need for micromanagement.

Requirements:

Extensive experience as a Salesforce Business Analyst, with hands-on experience in Salesforce administration.
Proficiency in Salesforce administration tasks, including user management, troubleshooting, and report/dashboard generation.
Strong communication skills with the ability to translate technical concepts to business stakeholders and vice versa.
Experience working in smaller team environments, ideally with 3-4 team members.
Familiarity with DevOps processes and ability to manage project workflows effectively.
Personality Fit:

Excellent communication skills with a clear and concise communication style.
Strong preference for candidates who thrive in documenting processes and procedures.
Self-motivated and capable of working independently with minimal supervision.
Personable and approachable demeanor, fostering effective collaboration within the team.
Application Process:
If you meet the qualifications and are excited about this opportunity, please email your resume to b.nason@masonfrank.com. Please note that our client is hesitant about full contractors and prefers candidates with a substantial track record for full-time employment.

Don't miss this chance to join a dynamic team and contribute to exciting projects in the Utilities sector! Apply now and take your career to the next level with Mason Frank International.

Business Analyst (Salesforce + Other Techs)

-London - 2/3 times a week

-£60,000-£65,000 + Benefits



Key responsibilities

• Produce detailed user stories and test case scenarios
• Provide Quality Criteria to assist with definition of test strategy, test planning, system testing and UAT planning, including the provision of test data and expected results.
• SME in the business processes and how IT systems are used in support of them
• Manage stakeholder expectations using a robust communications strategy

Requirements

• Stakeholder management and engagement skills including Business, IT and 3rd Party Vendors
• Take ownership and responsibility to identify issues and risks and drive stakeholders to resolution and management of these.
• Excellent communication skills. Must be able to communicate at both a technical and non-technical level
• Problem solving and analytical skills to assist the team to identify and remove obstacles

If this sounds of interest please reach out on - H.Crane@masonfrank.com

SALESFORCE BUSINESS ANALYST - CLIENTE FINALE - LOMBARDIA - 40K



Per conto di un nostro prestigioso cliente finale in Lombardia, appartenente al settore Retail, sono alla ricerca di un Salesforce Business Analyst con almeno 2 anni di esperienza su piattaforma Salesforce e disponibile a lavorare in sede.

Dal 2022, l'azienda ha effettuato il passaggio a Salesforce volendo centralizzare le informazioni, ampliare il raggio d'azione commerciale con l'apertura di un e-commerce B2B e migliorare l'integrazione con il loro ERP.

Per poter accelerare l'implementazione di quanto già previsto e per ulteriori sviluppi futuri, il cliente e' indirizzato ad internalizzare una risorsa che abbia esperienza e competenze nelle seguenti macro aree:

- Sales/Commerce

- Service

- Process automation

- Reporting

- Pubblicazione/personalizzazione community Clienti e Fornitori

- Integrazione dati con sistemi esterni



La risorsa dovrà essere di supporto anche in altre attività IT, come la configurazione di PC, dispositivi e utenti o il monitoraggio e la gestione dell'infrastruttura.

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Mason Frank International is the leading global provider of high-caliber permanent and freelance Salesforce professionals across all stages of the CRM lifecycle, from discovery to post-implementation. Since 2010 we've established an exceptional reputation for connecting top Salesforce professionals with excellent opportunities in the market.

Salesforce Business Analyst

Location- London (City) /Hybrid Working , Start date- ASAP

Contract Type- Permanent , Hours- Full Time, Salary - £50,000 + Bonus + Benefits

Partnered with a boutique Financial services business that is looking to hire an experienced Salesforce Business Analyst. It will play a pivotal role in leveraging Salesforce to streamline sales and customer relationship management processes. The candidate will possess a comprehensive understanding of Salesforce functionalities and best practices, coupled with a hands-on approach to problem-solving.



Key responsibilities

• Work with Senior Stakeholders to gather and document requirements
• Develop Reports and Dashboards
• Lead user training sessions and provide ongoing support
• Maintain documentation of configurations, customizations, and workflows within the salesforce org
• Collaborate with IT and other relevant teams to integrate Salesforce with other systems

Requirements

• Ideally 5 years salesforce experience
• Minimum of a salesforce administrator certification
• Proficiency in Salesforce configuration, customization, and data management.
• Analytical skills with the ability to translate complex business requirements into scalable Salesforce solutions

If you are interested in this role, please send all enquires to j.mist1@masonfrank.com

A large end user based in Birmingham are looking for a Salesforce Developer to join their established Salesforce team and play a key role in the Development of their recently implemented org. My client offer a great environment to work and are operate a hybrid working policy, with employees only needed to go to their office once per week.



The Company

-Large end user

-200+ users nationally on Sales & Service Cloud

-Relaxed company culture with flexible working

-Working on Sales Cloud, Service Cloud & Lightning



Key Responsibilities

-Play a key role in the technical roadmap on multiple different projects

-Carry out the development of applications through configuaration, and when necessary, through Apex, Visualforce & Lightning Web Components

-Hands on configuration- Custom Objects, Validation Rules, Flows etc

-Work in close collaboration with the Salesforce Business Analyst internally to identify requirements & improvements to the Salesforce platform



Key Requirements

- BS/MS degree in Computer Science, Engineering or a related subject beneficial

- Salesforce Platform Developer I certification

- Deep understanding of Sales or Service Cloud and their capabilities

- Experience writing clean and readable Apex code and Lightning components





This is an excellent opportunity to join one of the UK's most recognizable organisations. Interviews are taking place throughout next week, so please apply now and we will schedule a call to discuss the role in more detail!

If you are able to work freely within Europe and would like to discuss this and other exciting Salesforce.com opportunities in more detail then please send your CV to Connor Campbell at c.campbell2@masonfrank.com.

Mason Frank International Ltd is an established market leading Salesforce.com recruitment business. We solely specialise within the Salesforce.com market place, and have a proven reputation in delivering both permanent and contract professionals throughout Europe. We have a wide and diverse client base consisting of the most respected Salesforce.com Consulting practices and End Users.